Salesforce Tutorial- A Complete Guide for Beginners

June 2nd, 2023
Learn Salesforce

Are you looking to learn Salesforce, one of the most popular CRM platforms in the world? If yes, then you have come to the right place. Today, in this article, we will cover everything you need to know about Salesforce, including its features, products and services, benefits, certifications, job roles, and more. This Salesforce tutorial will help you immerse in Salesforce completely.


Salesforce is a cloud-based CRM (Customer Relationship Management) platform that helps businesses manage their sales, marketing, customer service, and other processes. It was founded in 1999 and has since become one of the leading CRM platforms in the world, serving over 150,000 customers worldwide.

What is Salesforce?

Salesforce is a cloud-based CRM platform that provides businesses with a range of tools and services to manage their customer relationships. It helps businesses to automate their sales, marketing, and customer service processes, making it easier to manage customer data, track sales leads, and provide better customer service.

Statistics Which Make You Choose Salesforce

If you're still unsure about whether to learn Salesforce or not, here are some statistics that might help you make up your mind:

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  • Salesforce is the world's number 1 CRM software with a market share of 19.8%.
  • Salesforce has over 4 million jobs created in the Salesforce ecosystem.
  • The Salesforce ecosystem is expected to create over 4.2 million new jobs by 2024.
  • Salesforce has over 150,000 customers worldwide, including some of the biggest companies in the world such as Coca-Cola, Toyota, and American Express.
  • Salesforce generated $21.3 billion in revenue in 2021, a 24% increase from the previous year.

Why Learn Salesforce? Key Benefits

There are several reasons why learning Salesforce can be beneficial for your career, including:

1. High demand for Salesforce professionals: As Salesforce is one of the leading CRM platforms in the world, there is a high demand for Salesforce professionals. According to Salesforce, there will be 4.2 million new jobs in the Salesforce ecosystem by 2024.

2. Lucrative career opportunities: Salesforce professionals are in high demand, and they can earn lucrative salaries. According to Indeed, the average salary for a Salesforce Developer is $120,000 per year.

3. Wide range of job roles: There are several job roles available for Salesforce professionals, including Salesforce Developer, Administrator, Consultant, and Architect.

4. Easy to use: Salesforce has a user-friendly interface and is easy to learn. It also offers a range of resources and tutorials to help beginners get started.

5. Versatile platform: Salesforce is a versatile platform that can be used in various domains, including sales, marketing, customer service, and IT. This means that you can apply your Salesforce skills in different roles and industries.

6. Cloud-based technology: Salesforce is a cloud-based platform, which means that you can access it from anywhere with an internet connection. This makes it an ideal platform for remote work and collaboration.

You may also read- How One Can Acquire Salesforce Developer Certification

Prerequisites for Learning Salesforce

Before you start learning Salesforce, there are a few prerequisites that you should have:

  • Basic Computer Skills: You should have basic computer skills, including knowledge of how to use a web browser and basic software programs.
  • Understanding of CRM: It is helpful to have a basic understanding of CRM and how it is used in businesses.
  • Willingness to Learn: Learning Salesforce can be challenging, so it's important to have a willingness to learn and be open to new concepts.

Salesforce Products and Services

Learn Salesforce

Salesforce is a platform that offers a wide range of products and services to businesses of all sizes. Here are some of the most popular Salesforce products and services:

1. Sales Cloud:

This is a customer relationship management (CRM) tool that helps businesses manage their sales processes, leads, and customer data. It provides tools for tracking sales leads, managing customer interactions, and analyzing sales data.

2. Service Cloud:

This is a customer service platform that helps businesses provide better support to their customers. It provides tools for managing customer interactions, tracking customer issues, and analyzing customer data.

3. Marketing Cloud:

This is a marketing automation platform that helps businesses create and manage marketing campaigns across multiple channels. It provides tools for email marketing, social media marketing, and mobile marketing.

4. Commerce Cloud:

This is an e-commerce platform that helps businesses create and manage online stores. It provides tools for managing product catalogs, processing orders, and analyzing sales data.

5. Community Cloud:

This is a platform for creating online communities where businesses can interact with their customers, partners, and employees. It provides tools for creating forums, blogs, and other community features.

6. Analytics Cloud:

This is a platform for analyzing and visualizing data from multiple sources. It provides tools for creating dashboards, reports, and data visualizations.

7. App Cloud:

This is a platform for building and deploying custom business applications. It provides tools for developing, testing, and deploying custom apps on the Salesforce platform.

8. IoT Cloud:

This is a platform for connecting and analyzing data from Internet of Things (IoT) devices. It provides tools for collecting, analyzing, and visualizing data from IoT devices.

Overall, Salesforce offers a robust set of products and services that can help businesses of all sizes manage their customer interactions, sales processes, and marketing campaigns. By leveraging these tools, businesses can improve their efficiency, increase their sales, and provide better service to their customers.

Don't forget to check out: DevOps Tutorial- A Complete Guide For Beginners

Top Companies That Rely On Salesforce

Many of the world's leading companies rely on Salesforce for their CRM needs. Some of the top companies that use Salesforce include:

  • Coca-Cola
  • Toyota
  • American Express
  • Adidas
  • T-Mobile
  • Comcast
  • Amazon
  • Delta Airlines
  • Marriott
  • Bank of America

Future Scope of Salesforce

Salesforce is constantly evolving and adding new features and functionalities to its platform. It has a huge and growing ecosystem of third-party apps and integrations, making it a powerful tool for businesses of all sizes. Salesforce's expansion into artificial intelligence (AI) and machine learning (ML) is a promising development that will continue to drive innovation in the CRM space.

According to a report by IDC, the worldwide CRM software market is projected to reach $80 billion by 2025. Salesforce is expected to continue its dominance in the market, with a market share of over 20%. This presents an enormous opportunity for individuals with Salesforce skills, as the demand for Salesforce professionals is expected to increase significantly in the coming years.

Some of the areas where Salesforce is expected to grow in the future include:

  • Artificial Intelligence: Salesforce is investing heavily in artificial intelligence and machine learning to enhance its products and services.
  • Internet of Things (IoT): Salesforce is exploring ways to integrate IoT data with its platform to provide businesses with more insights into customer behavior.
  • Blockchain: Salesforce is also exploring blockchain technology to improve data security and integrity.

Salesforce Certifications

Salesforce offers a range of certifications for individuals looking to enhance their skills and knowledge of the platform. These certifications are designed to validate an individual's expertise in a specific area of Salesforce, such as administration, development, or architecture.

There are currently over 20 Salesforce certifications available, each with its own set of requirements and exam format. Salesforce certifications are highly valued in the industry, and many employers prefer to hire individuals who hold one or more certifications. Here are Some of the popular Salesforce certifications include:

  • Salesforce Certified Administrator
  • Salesforce Certified Developer
  • Salesforce Certified App Builder
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Marketing Cloud Consultant

Job Roles Available for Salesforce Professionals

Salesforce professionals are in high demand across a variety of industries, including healthcare, finance, and technology. Some of the most common job roles for Salesforce professionals include:

Salesforce Administrator: SA Admin responsible for managing and configuring Salesforce, including user management, data management, and security.

Salesforce Developer: Sealsforce Developer responsible for customizing and developing Salesforce solutions to meet business needs. Every large enterprises or organizations provides Salesforce developer training to their professionals for many reasons.

Salesforce Consultant: responsible for providing strategic guidance to businesses on how to best utilize Salesforce to achieve their goals.

Salesforce Architect: responsible for designing and implementing complex Salesforce solutions for large organizations.

Salesforce Tutorial Conclusion

Learning Salesforce can be a highly beneficial skill for individuals and organizations in the modern business landscape. With the help of this comprehensive guide, beginners can start their journey towards mastering the Salesforce platform. From understanding the fundamentals of Salesforce to learning about its advanced features, this guide provides a step-by-step approach to becoming proficient in Salesforce.

Additionally, pursuing a Salesforce certification course can not only enhance one's knowledge but also provide recognition for their skills, making them a valuable asset in the job market. With dedication and consistent effort, anyone can master Salesforce and open doors to new opportunities. So, if you're interested in pursuing a career in Salesforce, start learning today and unlock the door to a lucrative career in the tech industry.

Salesforce Tutorial FAQ

Here are some frequently asked questions about learning Salesforce:

Que: Is Salesforce difficult to learn?

Ans: Salesforce can be challenging to learn at first, but with dedication and practice, anyone can become proficient in using the platform.

Que: Do I need any prior experience to learn Salesforce?

Ans: No, you do not need any prior experience to learn Salesforce. However, having a basic understanding of CRM concepts and business processes can be helpful.

Que: What is the best way to learn Salesforce?

Ans: There are many resources available for learning Salesforce, including online courses, tutorials, and documentation. It's important to find a learning method that works best for you and to practice using the platform regularly.

Que: What are the benefits of becoming a certified Salesforce professional?

Ans: Becoming certified in Salesforce can help validate your expertise and increase your job prospects and earning potential.

Que: What is the average salary for a Salesforce professional?

Ans: According to Indeed, the average salary for a Salesforce professional in the United States is $112,257 per year.

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