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ITIL® Foundation Certification Training Course

  • 16 Hours

IgmGuru's ITIL Foundation preparing program is structured by ITIL Certification Exam to ensure hopeful pass the ITIL exam in the principal endeavor. This preparation program will introduce you the ITIL administrations lifecycle, how lifecycles arranged are connected, forms included, and best practices for lift up its nature benefit the board to decrease expenses and profitability increase.

Key Features

  • Instructor Led Training : 16 Hrs
  • 100% money back guarantee
  • Flexible Schedule
  • 24 X 7 Lifetime Support & Access
  • 100% Exam Pass Guarantee
  • Certified Trainers
  • 100% Job Assistance
  • Get Certified & Get Placed
  • Aligned to ITIL Foundation Exam

For Individuals

Online Class Room Program

Online Class Room Program

  • 90 days of access to 12+ instructor-led online training classes
  • 180 days of access to high-quality,self-paced learning content designed by experts
  • $307.43

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Batches start from 15 Dec 2018.

Overview

About the Course

The target of the ITIL Foundation declaration in IT Service Management is to ensure that the hopeful has gained learning of the ITIL phrasing, structure and essential methodologies and has gotten a handle on the center standards of ITIL rehearses for administration the executives.

ITIL Foundation is most generally acknowledged section level ITIL affirmation for IT experts. This preparation will introduce you the ITIL administrations lifecycle, how lifecycles arranged are connected, forms included, and best practices for lift up its nature benefit the executives to decrease expenses and profitability increase. 

Significant targets and learning results of ITIL Foundation Certification 

Applicants can assume to obtain information and comprehension in the accompanying upon fruitful fulfillment of the instruction and examination parts identified with this confirmation:

  1. Service management as a practice
  2. The ITIL service lifecycle
  3. Generic approaches and definitions
  4. Key principles and models
  5. Selected processes
  6. Selected functions
  7. Selected roles
  8. Technology and architecture
  9. Competence and training

 

 Who Should Opt For ITIL Foundation Certification?

 ITIL certifications a fundamental condition for professionals who need to grasp the basics of ITIL frameworks and how they may be used to boost the quality of IT service management.

Training is designed to help individuals who require a basic understanding of the ITIL framework and how it may be used to boost the quality of IT service management within an organization

This certification is best suited for:

  1. IT Architects, Planners and Consultants
  2. System Administrators/Analysts
  3. Operations Managers
  4. Database Administrators
  5. Service Delivery Professionals
  6. Quality Analysts
  7. Application Management Team/Development Team
  8. Process Owners/Practitioners
  9. IT Managers/Support Teams

Modules

Lesson 1 - Service Management As a Practice

  • 1.1 Define the approach of best practices in the public domain
  • 1.2 Define and explain why ITIL is successful
  • 1.3 Define and explain the approach of a service
  • 1.4 Define and explain the approach of internal and external customers
  • 1.5 Define and explain the approach of internal and external services
  • 1.6 Define and explain the approach of service management
  • 1.7 Define and explain the approach of IT service management
  • 1.8 Define and explain the approach of stakeholders in service management
  • 1.9 Define processes and functions
  • 1.10 Explain the process model and the characteristics of processes

Lesson 2 - The ITIL Service Lifecycle

  • 2.1 Define the structure of the ITIL service lifecycle
  • 2.2 Account for the goal, objectives and opportunity of service strategy
  • 2.3 Briefly explain what value service strategy provides to the business
  • 2.4 Account for the goal, objectives and opportunity of service design
  • 2.5 Briefly explain what value service design provides to the business
  • 2.6 Account for the goal, objectives and opportunity of service transition
  • 2.7 Briefly explain what value service transition provides to the business
  • 2.8 Account for the goal, objectives and opportunity of service operation
  • 2.9 Briefly explain what value service operation provides to the business
  • 2.10 Account for the main goal, objectives and opportunity of continual service improvement
  • 2.11 Briefly explain what value continual service improvement provides to the business

Lesson 3 - Generic Approaches and Definitions

  • 3.1 Utility and warranty
  • 3.2 Assets, resources and capabilities
  • 3.3 Service portfolio
  • 3.4 Service catalogue (both two-view and three-view types)
  • 3.5 Governance
  • 3.6 Business Case
  • 3.7 Risk Management
  • 3.8 Service Provider
  • 3.9 Supplier
  • 3.10 Service level agreement (SLA)
  • 3.11 Operational level agreement (OLA)
  • 3.12 Underpinning contract
  • 3.13 Service design package
  • 3.14 Availability
  • 3.15 Service knowledge management system (SKMS)
  • 3.16 Configuration item (CI)
  • 3.17 Configuration Management System
  • 3.18 Definitive Media Library (DML)
  • 3.19 Change
  • 3.20 Change types (standard, emergency and normal)
  • 3.21 Event
  • 3.22 Alert (Glossary)
  • 3.23 Incident
  • 3.24 Impact, urgency and priority
  • 3.25 Service request
  • 3.26 Problem
  • 3.27 Workaround
  • 3.28 Known error
  • 3.29 Known error database (KEDB)
  • 3.30 The role of communication in service operation
  • 3.31 Release policy
  • 3.32 Types of services
  • 3.33 Change proposals
  • 3.34 CSI register
  • 3.35 Outcomes
  • 3.36 Patterns of business activity
  • 3.37 Customers and users
  • 3.38 The Deming Cycle (plan, do, check, act)

Lesson 4 - Key Principles And Models

  • 4.1 Service strategy - Define value creation through services
  • 4.2 Service design - Understand the importance of people, processes, products and partners for service management
  • 4.3 Continual Service Improvement - Explain the continual service improvement approach
  • 4.4 Continual Service Improvement - Understand the role of measurement for continual service improvement

Lesson 5 - Processes

  • 5.1 Service strategy - Service portfolio management
  • 5.2 Service strategy - Financial management for IT services
  • 5.3 Service strategy - Business relationship management
  • 5.4 Service design - Service level management (SLM)
  • 5.5 Service design - The goal, objectives and opportunity for Service catalogue management
  • 5.6 Service design - The goal, objectives and opportunity for Availability management
  • 5.7 Service design - The goal, objectives and opportunity for Information security management
  • 5.8 Service design - The goal, objectives and opportunity for Supplier management
  • 5.9 Service design - The goal, objectives and opportunity for Capacity management
  • 5.10 Service design - The goal, objectives and opportunity for IT service continuity management
  • 5.11 Service design - The goal, objectives and opportunity for Design coordination
  • 5.12 Service transition - The goal, objectives, opportunity, basic approaches, process activities and interfaces for Change management
  • 5.13 Service transition - The goal, objectives and opportunity for Release and deployment management
  • 5.14 Service transition - The goal, objectives and opportunity for Knowledge management
  • 5.15 Service transition - The goal, objectives and opportunity for Service asset and configuration management (SACM)
  • 5.16 Service transition - The goal, objectives and opportunity for Transition planning and support
  • 5.17 Service operation - The goal, objectives, opportunity, basic approaches, process activities and interfaces for Incident management
  • 5.18 Service operation - The goal, objectives, opportunity, basic approaches, process activities and interfaces for Problem management
  • 5.19 Service operation - The goal, objectives and opportunity for Event management
  • 5.20 Service operation - The goal, objectives and opportunity for Request fulfillment
  • 5.21 Service operation - The goal, objectives and opportunity for Access Management
  • 5.22 Continual service improvement - The goal, objectives and opportunity for Seven-step Improvement Process

Lesson 6 - Functions

  • 6.1 The role, objectives and organizational structures for Service Desk Function
  • 6.2 The role and objectives of Technical Management Function
  • 6.3 The role and objectives of Application Management Function
  • 6.4 The role and objectives of IT Operations Management Function

Lesson 7 - Roles

  • 7.1 Account for the role and the responsibilities of the Process Owner
  • 7.2 Account for the role and the responsibilities of the Process Manager
  • 7.3 Account for the role and the responsibilities of the Process Practitioner
  • 7.4 Account for the role and the responsibilities of the Service Owner
  • 7.5 Recognize the responsible, accountable, consulted, informed (RACI) responsibility model and explain its role in determining organizational structure.

Lesson 8 - Technology And Architecture

  • 8.1 Understand how service automation assists with expediting service management processes.

Lesson 9 - Competence And Training

  • 9.1 Competence and skills for service management
  • 9.2 Competence and skills framework
  • 9.3 Training

Lesson 10 - Mock Exam

  • 10.1 The purpose of this unit is to help the candidate to pass the ITIL Foundation exam

Exam Certification

This syllabus has an accompanying examination at which the candidate must achieve a pass score togain the ITIL Foundation Certificate in IT Service Management.




Frequently Asked Questions

A : The certification is provided by Axelos

A : No, Exam expense is excluded in the preparation charges.

A : All of the classifications square measure led through live on-line spilling. they're intuitive sessions that adjust you to bring inquiries and take an interest up in discourses all through classification time. We do, in any case, offer chronicles of each session you go to for your future reference. classes square measure gone to by a world group of onlookers to supplement your learning aptitude.

A :The devices you'll have to go to preparing are • Windows: Windows XP SP3 or higher • Mac: OSX 10.6 or higher • Internet speed: Preferably 512 Kbps or higher Headset, speakers, and amplifier: You'll require earphones or speakers to hear guidance obviously, and also a mouthpiece to converse with others. You can utilize a headset with an implicit amplifier, or separate speakers and mouthpiece.

A : All of our to a great degree qualified mentors are AWS ensured with long stretches of ability instructing and managing inside the cloud space. everything about has had a thorough decision strategy that has profile screening, specialized examination, and an instructing demo before they're ensured to mentor for us. we tend to conjointly ensure that exclusively those mentors with a high graduated class rating remain on our personnel.

A : Our instructing collaborators are an over the top group of material experts here to help you to get ensured in your underlying attempt. They have communication with understudies proactively to affirm the course way is being pursued and help you to advance your learning ability, from classification onboarding to extend tutoring and work help. Training help is open all through business hours.

A : We offer day in and day out help through email, talk, and calls. we have a tendency to try and have an energetic group that gives on-request help through our locale discussion. What's a great deal of, you may have life expectancy access to the network gathering, even once fruition of your course with us.

ITIL® Foundation Certification Training Course

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