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ITIL® Foundation Certification Training Course

  • 16 Hours

IgmGuru’s ITIL Foundation training program is designed according to ITIL Certification Exam to make sure candidate pass the ITIL exam in the first attempt. This training program will present you the ITIL services lifecycle, how lifecycles staged are linked, processes involved, and best practices for boost up the quality of IT service management to diminish costs and productivity increment.

Key Features

  • Instructor Led Training : 16 Hrs
  • 100% money back guarantee
  • Flexible Schedule
  • 24 X 7 Lifetime Support & Access
  • 100% Exam Pass Guarantee
  • Certified Trainers
  • 100% Job Assistance
  • Get Certified & Get Placed
  • Aligned to ITIL Foundation Exam

For Individuals

Online Class Room Program

Online Class Room Program

  • 90 days of access to 12+ instructor-led online training classes
  • 180 days of access to high-quality,self-paced learning content designed by experts
  • $307.43

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Batches start from 27 Oct 2018.

Overview


About the Course

The objective of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has acquired knowledge of the ITIL terminology, structure and basic approaches and has grasped  the core principles of ITIL practices for service management.

 ITIL Foundation is most widely accepted entry-level ITIL certification for IT professionals. This training will present you the ITIL services lifecycle, how lifecycles staged are linked, processes involved, and best practices for boost up the quality of IT service management to diminish costs and productivity increment.

 Major objectives and learning outcomes of ITIL Foundation Certification

Candidates can suppose to acquire knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

  1. Service management as a practice
  2. The ITIL service lifecycle
  3. Generic approachs and definitions
  4. Key principles and models
  5. Selected processes
  6. Selected functions
  7. Selected roles
  8. Technology and architecture
  9. Competence and training

 

 Who Should Opt For ITIL Foundation Certification?

 ITIL certifications a fundamental condition for professionals who need to grasp the basics of ITIL frameworks and how they may be used to boost the quality of IT service management.

Training is designed to help individuals who require a basic understanding of the ITIL framework and how it may be used to boost the quality of IT service management within an organization

This certification is best suited for:

  1. IT Architects, Planners and Consultants
  2. System Administrators/Analysts
  3. Operations Managers
  4. Database Administrators
  5. Service Delivery Professionals
  6. Quality Analysts
  7. Application Management Team/Development Team
  8. Process Owners/Practitioners
  9. IT Managers/Support Teams

Modules

Lesson 1 - Service Management As a Practice

  • 1.1 Define the approach of best practices in the public domain
  • 1.2 Define and explain why ITIL is successful
  • 1.3 Define and explain the approach of a service
  • 1.4 Define and explain the approach of internal and external customers
  • 1.5 Define and explain the approach of internal and external services
  • 1.6 Define and explain the approach of service management
  • 1.7 Define and explain the approach of IT service management
  • 1.8 Define and explain the approach of stakeholders in service management
  • 1.9 Define processes and functions
  • 1.10 Explain the process model and the characteristics of processes

Lesson 2 - The ITIL Service Lifecycle

  • 2.1 Define the structure of the ITIL service lifecycle
  • 2.2 Account for the goal, objectives and opportunity of service strategy
  • 2.3 Briefly explain what value service strategy provides to the business
  • 2.4 Account for the goal, objectives and opportunity of service design
  • 2.5 Briefly explain what value service design provides to the business
  • 2.6 Account for the goal, objectives and opportunity of service transition
  • 2.7 Briefly explain what value service transition provides to the business
  • 2.8 Account for the goal, objectives and opportunity of service operation
  • 2.9 Briefly explain what value service operation provides to the business
  • 2.10 Account for the main goal, objectives and opportunity of continual service improvement
  • 2.11 Briefly explain what value continual service improvement provides to the business

Lesson 3 - Generic Approaches and Definitions

  • 3.1 Utility and warranty
  • 3.2 Assets, resources and capabilities
  • 3.3 Service portfolio
  • 3.4 Service catalogue (both two-view and three-view types)
  • 3.5 Governance
  • 3.6 Business Case
  • 3.7 Risk Management
  • 3.8 Service Provider
  • 3.9 Supplier
  • 3.10 Service level agreement (SLA)
  • 3.11 Operational level agreement (OLA)
  • 3.12 Underpinning contract
  • 3.13 Service design package
  • 3.14 Availability
  • 3.15 Service knowledge management system (SKMS)
  • 3.16 Configuration item (CI)
  • 3.17 Configuration Management System
  • 3.18 Definitive Media Library (DML)
  • 3.19 Change
  • 3.20 Change types (standard, emergency and normal)
  • 3.21 Event
  • 3.22 Alert (Glossary)
  • 3.23 Incident
  • 3.24 Impact, urgency and priority
  • 3.25 Service request
  • 3.26 Problem
  • 3.27 Workaround
  • 3.28 Known error
  • 3.29 Known error database (KEDB)
  • 3.30 The role of communication in service operation
  • 3.31 Release policy
  • 3.32 Types of services
  • 3.33 Change proposals
  • 3.34 CSI register
  • 3.35 Outcomes
  • 3.36 Patterns of business activity
  • 3.37 Customers and users
  • 3.38 The Deming Cycle (plan, do, check, act)

Lesson 4 - Key Principles And Models

  • 4.1 Service strategy - Define value creation through services
  • 4.2 Service design - Understand the importance of people, processes, products and partners for service management
  • 4.3 Continual Service Improvement - Explain the continual service improvement approach
  • 4.4 Continual Service Improvement - Understand the role of measurement for continual service improvement

Lesson 5 - Processes

  • 5.1 Service strategy - Service portfolio management
  • 5.2 Service strategy - Financial management for IT services
  • 5.3 Service strategy - Business relationship management
  • 5.4 Service design - Service level management (SLM)
  • 5.5 Service design - The goal, objectives and opportunity for Service catalogue management
  • 5.6 Service design - The goal, objectives and opportunity for Availability management
  • 5.7 Service design - The goal, objectives and opportunity for Information security management
  • 5.8 Service design - The goal, objectives and opportunity for Supplier management
  • 5.9 Service design - The goal, objectives and opportunity for Capacity management
  • 5.10 Service design - The goal, objectives and opportunity for IT service continuity management
  • 5.11 Service design - The goal, objectives and opportunity for Design coordination
  • 5.12 Service transition - The goal, objectives, opportunity, basic approaches, process activities and interfaces for Change management
  • 5.13 Service transition - The goal, objectives and opportunity for Release and deployment management
  • 5.14 Service transition - The goal, objectives and opportunity for Knowledge management
  • 5.15 Service transition - The goal, objectives and opportunity for Service asset and configuration management (SACM)
  • 5.16 Service transition - The goal, objectives and opportunity for Transition planning and support
  • 5.17 Service operation - The goal, objectives, opportunity, basic approaches, process activities and interfaces for Incident management
  • 5.18 Service operation - The goal, objectives, opportunity, basic approaches, process activities and interfaces for Problem management
  • 5.19 Service operation - The goal, objectives and opportunity for Event management
  • 5.20 Service operation - The goal, objectives and opportunity for Request fulfillment
  • 5.21 Service operation - The goal, objectives and opportunity for Access Management
  • 5.22 Continual service improvement - The goal, objectives and opportunity for Seven-step Improvement Process

Lesson 6 - Functions

  • 6.1 The role, objectives and organizational structures for Service Desk Function
  • 6.2 The role and objectives of Technical Management Function
  • 6.3 The role and objectives of Application Management Function
  • 6.4 The role and objectives of IT Operations Management Function

Lesson 7 - Roles

  • 7.1 Account for the role and the responsibilities of the Process Owner
  • 7.2 Account for the role and the responsibilities of the Process Manager
  • 7.3 Account for the role and the responsibilities of the Process Practitioner
  • 7.4 Account for the role and the responsibilities of the Service Owner
  • 7.5 Recognize the responsible, accountable, consulted, informed (RACI) responsibility model and explain its role in determining organizational structure.

Lesson 8 - Technology And Architecture

  • 8.1 Understand how service automation assists with expediting service management processes.

Lesson 9 - Competence And Training

  • 9.1 Competence and skills for service management
  • 9.2 Competence and skills framework
  • 9.3 Training

Lesson 10 - Mock Exam

  • 10.1 The purpose of this unit is to help the candidate to pass the ITIL Foundation exam

Exam Certification

This syllabus has an accompanying examination at which the candidate must achieve a pass score togain the ITIL Foundation Certificate in IT Service Management.




Frequently Asked Questions

A : The certification is provided by Axelos

A : No, Exam fee is not included in the training fees.

A : All of the categories square measure conducted via live on-line streaming. they're interactive sessions that modify you to raise queries and participate in discussions throughout category time. We do, however, offer recordings of every session you attend for your future reference. categories square measure attended by a world audience to complement your learning expertise.

A : The tools you’ll need to attend training are: • Windows: Windows XP SP3 or higher • Mac: OSX 10.6 or higher • Internet speed: Preferably 512 Kbps or higher Headset, speakers, and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

A : All of our extremely qualified trainers are AWS certified with years of expertise coaching and dealing within the cloud domain. every of them has had a rigorous choice method that has profile screening, technical analysis, and a coaching demo before they're certified to coach for us. we have a tendency to conjointly make sure that solely those trainers with a high alumni rating stay on our faculty.

A : Our teaching assistants are a fanatical team of material consultants here to assist you get certified in your initial try. They have interaction students proactively to confirm the course path is being followed and assist you enrich your learning expertise, from category onboarding to project mentoring and job help. Teaching help is accessible throughout business hours.

A : IgmGuru offer 24/7 support through email, chat, and calls. we tend to even have a passionate team that gives on-demand help through our community forum. What’s a lot of, you may have lifespan access to the community forum, even once completion of your course with us.

ITIL® Foundation Certification Training Course

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