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ITIL® Intermediate PPO Certification Online Training

  • 35 Hours

IgmGuru's ITIL Intermediate PPO Certification Online Training course is designed according to ITIL Intermediate exam to make sure that candidate passes the exam in the first attempt. While working as an IT Service Manager, you will be planning, protecting, and optimizing roles and authority. This ITIL PPO course is part of the capability module.

Key Features

  • Instructor Led Training : 16 Hrs
  • 100% money back guarantee
  • Flexible Schedule
  • 24 X 7 Lifetime Support & Access
  • Experienced Trainers
  • 100% Job Assistance
  • Get Certified & Get Placed

For Individuals

Online Class Room Program

Online Class Room Program

  • 90 days of access to 12+ instructor-led online training classes
  • 180 days of access to high-quality,self-paced learning content designed by experts
  • $461.16

100% Money Back Guarantee ?

Batches start from 27 Oct 2018.


 What is the target of this course?

The ITIL® Intermediate Qualification: Planning, Protection, and Optimization (PPO) Certificate is a free-standing qualification and is also composed of the ITIL® Intermediate Capability stream, and one of the chapters that take you to the ITIL® Expert Certificate in IT Service Management.

The intention of this training module and the linked exam and certificate is to transmit, test, and approve the knowledge on industry practices in service management as recorded in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in Planning, Protection, and Expanded is intended to authorize applicants to put into use PPO exercises during the service management lifecycle and especially in the following key ITIL® process and role areas:

  • Capacity management

  • Availability management

  • IT service continuity management (ITSCM)

  • Information security management

  • Demand management

IgmGuru takes you to the ITIL® Intermediate PPO certification training that enables one to get ready for the ITIL® PPO exam in the amenities of their own place and/or in a Classroom understanding environment.

What is the objective of this course?

Applicants can benefit the ability in the following areas while they finish this training and exam constituents related to ITIL® Intermediate PPO Certification Training:

  • Service architecture in PPO and the service lifecycle context

  • Actioning across the service lifecycle connected to the practical aspects of planning, protection, and optimization

  • Scope management as an ability to realize efficient service design

  • Availability management as an ability to realize efficient service design

  • IT service continuity management as an ability to support overall business continuity management

  • Information security management as part of the overall corporate governance structure

  • Planning, protection and boosting the roles and responsibilities

  • Technology and execution considerations

  • Organizational roles relevant to PPO

For whom this course is beneficial?

The focused group of the ITIL® Intermediate Qualification: Operational Support and Analysis Certificate is inclusive of, but is not a constraint to IT professionals, business managers, and business process owners. Apart from the above-given list, the following can also pursue the certification training:

  • Individuals who need a brief learning of how the ITIL® Certificate in the Planning, Protection and boosting processes may be used to better the characteristics of IT service support within an organization.

  • IT professionals who are active within an organization that has endorsed and captured ITIL®, and who require being informed about, and thereafter devoted to, a continuous service improvement programme.

  • Operational staff included in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities.

  • Individuals who have accomplished the ITIL® Foundation Certificate in IT Service Management and is looking to improve themselves to higher level ITIL® certifications.

  • Individuals who are looking for the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the required modules.

  • Individuals asking for advancement towards the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert eligibility is a requirement.


Lesson 1 - Introduction to PPO

  • 1.1 Service Design - Purpose, Objectives, Value to Business, Basics
  • 1.2 Planning Protection and Optimization - Processes
  • 1.3 Service Design - Inputs, Outputs
  • 1.4 Design Co-ordination - Objectives, Scope, Value, Interfaces, Role of Design Coordination within PPO
  • 1.5 IT Service Management
  • 1.6 Concept of Service and Value - Definition of a Service, Economic Value of a Service
  • 1.7 Combined Effects of Utility and Warranty, Value to the Business - Monitor and Measure
  • 1.8 Process - Organizing IT Service Management - Process Definition, Characteristics of a Process
  • 1.9 Organizing IT Service Management - Organization Structure

Lesson 2 - Capacity Management

  • 2.1 Purpose and Objectives, Scope, Value to the Business, Policies, Principles
  • 2.2 Process Activities, Sub-processes, Underpinning Iterative Activities, Thresholds Management and Control
  • 2.3 Demand Management, Modeling and Trending, Application Sizing
  • 2.4 Triggers, Inputs and Outputs, Interfaces, Information Management, Challenges and Risks, CSFs and KPIs

Lesson 3 - Availability Management

  • 3.1 Purpose and Objectives, Scope, Value to the Business, Policies
  • 3.2 Reactive Activities, Proactive Activities, Techniques, Triggers, Inputs and Outputs
  • 3.3 Interfaces, CSFs and KPIs, Information Management, Challenges and Risks

Lesson 4 - Service Continuity Management

  • 4.1 Purpose and Objectives, Value to Business, Scope, Policies, Lifecycle
  • 4.2 Triggers, Interfaces, Inputs and Outputs, CSFs and KPIs, Challenges and Risks, Information Management

Lesson 5 - Information Security Management

  • 5.1 Purpose and Objectives, Value to Business, Scope, Policies
  • 5.2 Triggers, Interfaces, Inputs and Outputs, CSFs and KPIs, Challenges and Risks, Information Management

Lesson 6 - Demand Management

  • 6.1 Demand Management and service lifecycle
  • 6.2 Purpose and Objectives of Demand Management
  • 6.3 Scope of Demand Management, Value to the Business
  • 6.4 Challenges in Managing Service Demand
  • 6.5 Management of Operation Demand
  • 6.6 Activity based Demand Management
  • 6.7 Benefits for analysing PBA, Codifying of PBAs, User Profile, PBA and User Profile, Differentiated Offerings
  • 6.8 Triggers Inputs and Outputs, Interfaces, Information Management
  • 6.9 Critical Success Factors, Key Performance Indicators, Challenges, Risks

Lesson 7 - PPO Roles and Responsibilities

  • 7.1 Roles and Responsibilities
  • 7.2 Process Owner, Process Manager, Process Practitioner
  • 7.3 Capacity Management Process Owner, Capacity Management Process Manager
  • 7.4 Availability Management Process Owner, Availability Management Process Manager
  • 7.5 IT Service Continuity Management Process Owner, IT Service Continuity Management Process Manager
  • 7.6 Information Security Management Process Owner, Information Security Management Process Manager

Lesson 8 - Technology and Implementation considerations

  • 8.1 PPO Technology Considerations
  • 8.2 Designing Technology Architectures
  • 8.3 Generic Requirements (Toolsets), Evaluation Criteria for Technology, Requirements Classification - MoSCoW0, Process Implementation
  • 8.4 Service Design Evaluation Criteria, Challenges, Risks, CSFs and KPIs
  • 8.5 Service Transition - Challenges, Risks, Critical Success Factors
  • 8.6 Service Operation - Challenges, Service Operation Managers - Challenges, Risks, CSFs
  • 8.7 Implementing Service Operation - Planning

Exam Certification

Why is this most desired certification?

ITIL® Intermediate PPO Certification is a transitional level certification proposed to professionals who certifies the ITIL® PPO exam. The ITIL® Intermediate Planning, Protection and Optimization (PPO) certification displays one’s specialization in ITIL® service efficiency modules and masters in administering PPO practices to make sure that modern and updated services, service management systems and tools, technology structure, action and calculation systems, methods and metrics are created to meet user needs and can be maintained once introduced. ITIL® Intermediate PPO certification organizes one’s knowledge of action across the service lifecycle connected to the practice elements of planning, protection, and boost in the global market.

Frequently Asked Questions

A : The certification is provided by Axelos

A : No, Exam fee is not included in the training fees.

A : All of the categories square measure conducted via live on-line streaming. they're interactive sessions that modify you to raise queries and participate in discussions throughout category time. We do, however, offer recordings of every session you attend for your future reference. categories square measure attended by a world audience to complement your learning expertise.

A : The tools you’ll need to attend training are: • Windows: Windows XP SP3 or higher • Mac: OSX 10.6 or higher • Internet speed: Preferably 512 Kbps or higher Headset, speakers, and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

A : All of our extremely qualified trainers are AWS certified with years of expertise coaching and dealing within the cloud domain. every of them has had a rigorous choice method that has profile screening, technical analysis, and a coaching demo before they're certified to coach for us. we have a tendency to conjointly make sure that solely those trainers with a high alumni rating stay on our faculty.

A : Our teaching assistants are a fanatical team of material consultants here to assist you get certified in your initial try. They have interaction students proactively to confirm the course path is being followed and assist you enrich your learning expertise, from category onboarding to project mentoring and job help. Teaching help is accessible throughout business hours.

A : IgmGuru offer 24/7 support through email, chat, and calls. we tend to even have a passionate team that gives on-demand help through our community forum. What’s a lot of, you may have lifespan access to the community forum, even once completion of your course with us.

ITIL® Intermediate PPO Certification Online Training

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