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ITIL Lifecycle Expert (MALC) Online Training Program

  • 30 Hours

The ITIL Lifecycle Expert (MALC) Online Training Program is designed according to ITIL MALC(Managing Across Lifecycle) Expert Exam to make sure that candidate passes the exam in the first attempt. This training program will enable you to become a master in IT service management lifecycle.

Key Features

  • Instructor Led Training : 30 Hrs
  • 100% money back guarantee
  • Flexible Schedule
  • Aligned to ITIL-MALC Exam
  • 24 X 7 Lifetime Support & Access
  • Certified Trainers
  • 100% Job Assistance
  • Get Certified & Get Placed

For Individuals

Online Class Room Program

Online Class Room Program

  • 90 days of access to 12+ instructor-led online training classes
  • 180 days of access to high-quality,self-paced learning content designed by experts
  • $461.16

100% Money Back Guarantee ?

Batches start from 27 Oct 2018.


The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learned from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.

What is the Qualification Learning Objectives

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:

  1. Key concepts of the service lifecycle
  2. Communication and stakeholder management
  3. Integrating service management processes across the service lifecycle
  4. Managing services across the service lifecycle
  5. Governance and organization
  6. Measurement
  7. Implementing and improving service management capability.

Who can opt for this course?

The qualification prepares candidates to work in established service management roles, as well as to implement and improve service management practices. The target group for the MALC qualification includes, but is not limited to:

  1. Chief information officers
  2. Senior IT managers
  3. IT managers
  4. Supervisors
  5. IT professionals
  6. IT operations practitioners
  7. IT development practitioners
  8. Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  9. Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module
  10. Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

How to achieve ITIL Expert certification?

There are many possible combinations of modules from the ITIL framework available to those wishing to attain the ITIL Expert certificate, but there are some key requirements:

  1. All candidates must hold the ITIL Foundation certificate or a Bridge certification equivalent
  2. Candidates must have earned a minimum total of 17 credits from the Foundation and Intermediate modules
  3. Some credits from earlier qualifications and complementary certifications can also count towards these 17 credits. See the ITIL Credit System page for more information
  4. The Managing Across the Lifecycle (MALC) module must then be taken and passed to achieve a total of 22 credits, which is the minimum required for the ITIL Expert certificate.

Once you have successfully completed all ITIL modules required and have earned sufficient credits, you will have achieved a balanced knowledge across the full ITIL service lifecycle and can be awarded the ITIL Expert certificate.

Preparation for Examination

 It is also recommended that candidates should complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example, the terms within the terminology list at the end of this and anywhere in the foundation syllabus, and by reviewing the syllabus and the ITIL core publications in preparation for the examination.


Lesson 1 - Key concepts of the service lifecycle

  • 1.1 Managing services and service management
  • 1.2 The service lifecycle
  • 1.3 Service value across the different stages of the service lifecycle
  • 1.4 Other key concepts

Lesson 2 - Communication and stakeholder management

  • 2.1 Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
  • 2.2 Stakeholder management and communication
  • 2.3 The value of good communication and ensuring its flow across the service lifecycle.

Lesson 3 - Integrating service management processes across the service lifecycle

  • 3.1 The integration of service management processes through the service lifecycle
  • 3.2 The impact of service strategy on other service lifecycle stages
  • 3.3 The value of a service lifecycle perspective when designing service solutions
  • 3.4 The inputs and outputs of processes and stages in the service lifecycle
  • 3.5 The value to business and the interfaces of all processes in the ITIL service lifecycle

Lesson 4 - Managing services across the service lifecycle

  • 4.1 Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
  • 4.2 How the service design package provides a link between service design, service transition and service operation
  • 4.3 Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
  • 4.4 Implementing and improving services, using key sources of information for identifying the need for improvement
  • 4.5 The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle

Lesson 5 - Governance and organization

  • 5.1 Governance
  • 5.2 Organizational structure, skills and competence
  • 5.3 Service provider types and service strategies

Lesson 6 - Measurement

  • 6.1 Measuring and demonstrating business value
  • 6.2 Determining and using metrics
  • 6.3 Design and development of measurement frameworks and methods
  • 6.4 Monitoring and control systems
  • 6.5 Use of event management tools to increase visibility of the infrastructure and IT service delivery

Lesson 7 - Implementing and improving service management capability

  • 7.1 Implementing service management
  • 7.2 Assessing service management
  • 7.3 Improving service management
  • 7.4 Key considerations for the implementation and improvement of both the service management practice and the services themselves
  • 7.5 Key considerations when planning and implementing service management technologies

Exam Certification

Eligibility for Examination

In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements:

  • Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme.
  • Contact hours are hours of instruction, excluding breaks, with a reputed training organization like IgmGuru.

Frequently Asked Questions

A : The certification is provided by Axelos

A : No, Exam fee is not included in the training fees.

A : All of the categories square measure conducted via live on-line streaming. they're interactive sessions that modify you to raise queries and participate in discussions throughout category time. We do, however, offer recordings of every session you attend for your future reference. categories square measure attended by a world audience to complement your learning expertise.

A : The tools you’ll need to attend training are: • Windows: Windows XP SP3 or higher • Mac: OSX 10.6 or higher • Internet speed: Preferably 512 Kbps or higher Headset, speakers, and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

A : All of our extremely qualified trainers are AWS certified with years of expertise coaching and dealing within the cloud domain. every of them has had a rigorous choice method that has profile screening, technical analysis, and a coaching demo before they're certified to coach for us. we have a tendency to conjointly make sure that solely those trainers with a high alumni rating stay on our faculty.

A : Our teaching assistants are a fanatical team of material consultants here to assist you get certified in your initial try. They have interaction students proactively to confirm the course path is being followed and assist you enrich your learning expertise, from category onboarding to project mentoring and job help. Teaching help is accessible throughout business hours.

A : IgmGuru offer 24/7 support through email, chat, and calls. we tend to even have a passionate team that gives on-demand help through our community forum. What’s a lot of, you may have lifespan access to the community forum, even once completion of your course with us.

ITIL Lifecycle Expert (MALC) Online Training Program

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