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ITIL Lifecycle Expert (MALC) Online Training Program

  • 30 Hours

The ITIL Lifecycle Expert (MALC) Online Training Program is structured by ITIL MALC(Managing Across Lifecycle) Expert Exam to ensure that the applicant passes the exam in the principal endeavor. This preparation program will empower you to wind up an ace in IT benefit the executive's lifecycle. 

Key Features of IT Service and Architecture

  • Instructor Led Training : 30 Hrs
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  • Aligned to ITIL-MALC Exam
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Online Class Room Program

Online Class Room Program

  • 90 days of access to 12+ instructor-led online training classes
  • 180 days of access to high-quality,self-paced learning content designed by experts
  • $461.16

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Batches start from 27 Apr 2019.


The goal of the Managing over the Lifecycle (MALC) capability is to give applicants the aptitudes to help an association's administration conveyance by connecting the administration lifecycle stages. The capability exhibits that applicants have taken in the estimation of one joined administration the executives practice instead of independent branches of knowledge. ITIL procedures and practices, as gained from the lifecycle and capacity surges of the halfway endorsements, are put into a setting of conveying this esteem. 

What is the Qualification Learning Objectives 

Upon effective fruition of the instruction and examination segments identified with this capability, hopefuls can hope to pick up skills in the accompanying:

  1. Key ideas of the administration lifecycle 
  2. Correspondence and partner the executives 
  3. Incorporating administration the executives forms over the administration lifecycle 
  4. Overseeing administrations over the administration lifecycle 
  5. Administration and association 
  6. Estimation 
  7. Executing and enhancing administration the executive's ability. 

Who can settle on this course? 

The capability plans possibility to work in built up administration the executives jobs, and to actualize and enhance benefit the executives rehearses. The objective gathering for the MALC capability incorporates, however isn't restricted to: 

  1. Chief data officers 
  2. Senior IT administrators 
  3. IT administrators 
  4. Bosses 
  5. IT experts 
  6. IT activities specialists 
  7. IT advancement specialists 
  8. People who require a business and the board level comprehension of the ITIL benefit lifecycle and how it might be actualized to improve its nature benefit arrangement inside an association 
  9. People looking for the ITIL Expert in IT Service Management declaration, for which this capability is the last obligatory module 
  10. People looking for advancement towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management declaration is essential.

How to accomplish ITIL Expert affirmation? 

There are numerous conceivable mixes of modules from the ITIL structure accessible to those wishing to achieve the ITIL Expert endorsement, yet there are some key necessities: 

  1. All applicants must hold the ITIL Foundation authentication or a Bridge confirmation proportional 
  2. Competitors more likely than not earned a base aggregate of 17 credits from the Foundation and Intermediate modules 
  3. A few credits from prior capabilities and corresponding confirmations can likewise check towards these 17 credits. See the ITIL Credit System page for more data 
  4. The Managing Across the Lifecycle (MALC) module should then be taken and go to accomplish an aggregate of 22 credits, which is the base required for the ITIL Expert endorsement. 

When you have effectively finished all ITIL modules required and have earned adequate credits, you will have accomplished a reasonable learning over the full ITIL benefit lifecycle and can be granted the ITIL Expert declaration. 

Preparation for Examination

It is additionally suggested that applicants should finish somewhere around 28 hours of individual investigation by surveying establishment and middle of the road level learning, for instance, the terms inside the phrasing list toward the finish of this and anyplace in the establishment schedule, and by inspecting the prospectus and the ITIL center distributions in anticipation of the examination. 


Lesson 1 - Key concepts of the service lifecycle

  • 1.1 Managing services and service management
  • 1.2 The service lifecycle
  • 1.3 Service value across the different stages of the service lifecycle
  • 1.4 Other key concepts

Lesson 2 - Communication and stakeholder management

  • 2.1 Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
  • 2.2 Stakeholder management and communication
  • 2.3 The value of good communication and ensuring its flow across the service lifecycle.

Lesson 3 - Integrating service management processes across the service lifecycle

  • 3.1 The integration of service management processes through the service lifecycle
  • 3.2 The impact of service strategy on other service lifecycle stages
  • 3.3 The value of a service lifecycle perspective when designing service solutions
  • 3.4 The inputs and outputs of processes and stages in the service lifecycle
  • 3.5 The value to business and the interfaces of all processes in the ITIL service lifecycle

Lesson 4 - Managing services across the service lifecycle

  • 4.1 Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
  • 4.2 How the service design package provides a link between service design, service transition and service operation
  • 4.3 Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
  • 4.4 Implementing and improving services, using key sources of information for identifying the need for improvement
  • 4.5 The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle

Lesson 5 - Governance and organization

  • 5.1 Governance
  • 5.2 Organizational structure, skills and competence
  • 5.3 Service provider types and service strategies

Lesson 6 - Measurement

  • 6.1 Measuring and demonstrating business value
  • 6.2 Determining and using metrics
  • 6.3 Design and development of measurement frameworks and methods
  • 6.4 Monitoring and control systems
  • 6.5 Use of event management tools to increase visibility of the infrastructure and IT service delivery

Lesson 7 - Implementing and improving service management capability

  • 7.1 Implementing service management
  • 7.2 Assessing service management
  • 7.3 Improving service management
  • 7.4 Key considerations for the implementation and improvement of both the service management practice and the services themselves
  • 7.5 Key considerations when planning and implementing service management technologies

Exam Certification

Qualification for Examination

Notwithstanding the essential passage criteria, with the end goal to be qualified for the MALC examination applicants more likely than not satisfied the accompanying prerequisites: 

  • Hopefuls more likely than not attempted no less than 30 contact hours for this schedule as a major aspect of a formal, affirmed instructional class/plot. 
  • Contact hours will be long stretches of guidance, barring breaks, with a presumed preparing association like IgmGuru.

Frequently Asked Questions

A : The certification is provided by Axelos

A : No, Exam expense is excluded in the preparation charges.

A : All of the classifications square measure led through live on-line spilling. they're intuitive sessions that adjust you to bring inquiries and take an interest up in discourses all through classification time. We do, in any case, offer chronicles of each session you go to for your future reference. classes square measure gone to by a world group of onlookers to supplement your learning aptitude.

A :The devices you'll have to go to preparing are • Windows: Windows XP SP3 or higher • Mac: OSX 10.6 or higher • Internet speed: Preferably 512 Kbps or higher Headset, speakers, and amplifier: You'll require earphones or speakers to hear guidance obviously, and also a mouthpiece to converse with others. You can utilize a headset with an implicit amplifier, or separate speakers and mouthpiece.

A : All of our to a great degree qualified mentors are AWS ensured with long stretches of ability instructing and managing inside the cloud space. everything about has had a thorough decision strategy that has profile screening, specialized examination, and an instructing demo before they're ensured to mentor for us. we tend to conjointly ensure that exclusively those mentors with a high graduated class rating remain on our personnel.

A : Our instructing collaborators are an over the top group of material experts here to help you to get ensured in your underlying attempt. They have communication with understudies proactively to affirm the course way is being pursued and help you to advance your learning ability, from classification onboarding to extend tutoring and work help. Training help is open all through business hours.

A : We offer day in and day out help through email, talk, and calls. we have a tendency to try and have an energetic group that gives on-request help through our locale discussion. What's a great deal of, you may have life expectancy access to the network gathering, even once fruition of your course with us.

ITIL Lifecycle Expert (MALC) Online Training Program

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