ServiceNow Training Certification Course Online

SKU: 9015
17 Lesson
25 Hours
igmGuru offers a comprehensive ServiceNow training online in both instructor-led and self-paced categories. Become a ServiceNow expert and get a ServiceNow certification to prove your worth and mastery to the hiring managers of any organization. Enroll in the leading ServiceNow course online that is timely modeled as per the latest changing trends in the field. Become job ready and get the right skills to be called an expert.

ServiceNow Course Overview

Ace your career with igmGuru’s best ServiceNow training and certification course. Our training program is accessible to all. We offer flexible learning options helping you become an expert in this cloud computing platform. Our ServiceNow online training program includes one-on-one sessions, self-paced training, and virtual classroom training. At igmGuru, our instructor-led ServiceNow course is desired to cater the needs of working professionals and help them learn advanced features from the latest releases of cloud computing platform. Learning with our instructors, you can easily earn ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Advanced Developer (CAD) certifications.

Enroll today in our ServiceNow online training program to gain a skill that is highly esteemed to enjoy better career opportunities. Our online training includes theoretical cum practical sessions, advanced learning modules, exercises, live projects, mock interviews, and much more. Our ServiceNow course is designed to help you become proficient in cloud computing platforms. In our Servicenow Online training, we do two important things. First, we teach you how to make computer programs that keep applications safe and work by themselves. Second, we also teach you how to do administrative tasks. These tasks involve making applications, adding extra features, using sample data, and learning skills that are useful for jobs. So, our ServiceNow training online helps you learn and practice these important skills.


This ServiceNow online training helps you understand and become really good at using ServiceNow and its products. It also includes real-time projects and examples from the real world to help you learn about it in a practical way. The following are the learning outcomes of this ServiceNow certification course:

  • You will learn how the features of the ServiceNow platform make you digitize the flow of work.
  • Design and customize the ServiceNow platform
  • Learn the different configurations & customizations which includes - UI Policies, UI Actions, Client Scripts, ACLs, Business Rules, SLAs, and much more
  • Migrate the Customizations from one instance to another instance through Update Sets.
  • Trigger the Email Notifications and Events
  • Learn the various Types of Dictionaries/Fields
  • Design the Service Catalogs, Record Producers, Order Guides, and Workflows
  • Import the Data into the ServiceNow Tables
  • Design and Administer the Users, Groups, and Roles


If you are an IT professional who wants to upgrade your knowledge and skills, then this ServiceNow course is the right option for you. This online ServiceNow certification course is perfect for people who are Administrators, Developers, or IT professionals.


There are no criteria set by ServiceNow to get started with ServiceNow. But it’s recommended to have basic knowledge of programming languages, primarily JavaScript as it helps you learn the platform better.

Who Should Opt?

ServiceNow ranks high on the list of top ITSM tools across the globe. Gartner, a technology research giant has ranked ServiceNow as a leading name in its recent release titled ‘Magic Quadrant for the Software Asset Management Tools.’ It’s growing at an exceptional pace in the ITSM sector and has led to an increased demand for ServiceNow technical experts. Since the demand is high, it is beneficial to get on the wagon and go for ServiceNow training and certification. A sea of unlimited opportunities await you on the other side of the ServiceNow course.

What Skills And Knowledge Will You Learn

At igmGuru, our trainers have expertise in ServiceNow and its advanced features. They help you learn all the skills associated with the platform. By attending online training classes from our experts who have been in your shoes, you'll build ServiceNow skills to grow yourself and your organization. You'll learn how to get the most out of ServiceNow to achieve your goals.

ServiceNow Course Key Features

ServiceNow Training Modules

1. What is a ServiceNow?
2. Why and who can User Servicenow
3. Concept of Cloud Computing in Servicenow
4. Introduction to ITIL Foundation
5. Navigation and Users
6. Helpful Portals
7. Releases

1. Creating Gauges
2. Define CSS Properties, UI Properties
3. Change Visibility of Homepage and Banner

1. Creating Application, module
2. Creating Table
3. Personalizing form and table layout
4. Creating Section View
5. Dictionary Overrides
6. Reference Qualifiers
7. Related Lists

1. Creating an Update Set
2. Merge update set
3. Retrieve Update set in another instance

1. Workflow editor and workflow scripts
2. Workflow activities and workflow context
3. Workflow stages, Transitions

1. A user of Service catalogue, Back and end execution
2. Creating catalogue item, record producer, order guide
3. Create RITM and catalogue task
4. Attaching workflow to catalogue items

1. Data Sources
2. XML Report
3. Transform Maps
4. Schedule data import
5. Import sets
6. Transform Scripts
7. Data Load automation

1. Creating groups
2. Users and Departments
3. Concept of delegation
4. Customizing user profile
5. Roles & group membership
6. Fetch detail of logged in user

1. Defining a template
2. Define notification
3. Email Logs
4. Introduction to SMTP and POP mail Servers
5. Trigger email and even

1. SLA Definitions
2. SLA Properties
3. Attach SLA to tasks
4. Create Schedule and child Schedule

1. Introduction to Scheduled jobs
2. Schedule job Log
3. Scheduled reports

1. Create Read, Write and create ACL on table and field Level.
2. Debug ACLS
3. Write ACL Scripts
4. Concept of Privileged system admin

1. Introduction to web services
2. SOAP Messages
3. Debugging
4. Personalize users
5. Debugging business rule
6. Debugging ACL
7. Background Scripts

1. Client Scripts; Business Rules; UI Actions
2. UI Policies; Data Policies
3. Script Includes; Data Lookup rules
4. UI pages; UI Macros; Dictionary

1. SSO integration
2. LDAP integration

1. Overview of a flow designer
2. Demo of a flow designer

1. Pages
2. Widgets controller
3. Demo

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ServiceNow Training For Individuals

Online Class Room Program

US $ 799.00
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  • Duration : 25 hrs
  • Lifetime Free Upgrade
  • Reference Documents
  • 24x7 Support & Access

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  • Flexible Training Schedule Options
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ServiceNow Certification Exam

The ServiceNow Certified Application Developer Exam is to certify that a candidate has all the skills and essential knowledge needed for developing applications to solve business problems

While this exam does not have any prerequisites, it will be helpful to be a Certified ServiceNow System Administrator.

Time limit: 90 minutes

Number of Questions: 60

Format: Multiple Choice, Multiple Answer, True/False

Candidates have the option of either taking the exam at an Authorized Testing Center or as an online-proctored exam.

ServiceNow Certification Exam

ServiceNow FAQ's