ITIL Intermediate PPO Training Online and Certification Course

SKU: 8104
8 Lesson
35 Hours
ITIL Intermediate PPO certification is gaining popularity and our ITIL Intermediate PPO training will help you get on the wagon. This course is for seasoned IT management professionals who already have hands-on knowledge and experience in the field. ITIL is among the best practice frameworks for IT service management used globally. Our course targets to impart knowledge across all 26 ITIL processes on the lines of the ITIL Foundation syllabus according to AXELOS.

ITIL PPO Course Overview

igmGuru’s ITIL intermediate PPO Training Online program has been curated by our subject matter experts as per the latest ITIL intermediate PPO Certification Exam. This ITIL intermediate PPO Course program will you help learn to design to further ensure advancement in your job search. This course is a boon for all the specialist who are already working as an IT Service Manager.

What is the target of ITIL PPO Course Online?

Planning, Protection, and Optimization (PPO) Certificate from ITIL® Intermediate Qualification is a free-standing qualification. It is composed of the ITIL® Intermediate Capability stream and one of the chapters that take you to the ITIL® Expert Certificate in IT Service Management. The intention of this training module and the linked exam and certificate is to transmit, test, and approve the knowledge of industry practices. This is based on service management as recorded in the ITIL® Service Lifecycle core publications.

Key ITIL® process and role areas:

  • Capacity management
  • Availability management
  • IT service continuity management (ITSCM)
  • Information security management
  • Demand management

igmGuru gives you the opportunity to enroll in a leading ITIL PPO training Online that will ultimately enable you to get ready for the ITIL® PPO Training exam. This online course by igmGuru is your best bet to learn from industry experts and begin your success journey.

What is the objective of this ITIL PPO Certification Course Online?

Applicants can benefit with the following abilities:

  • Service architecture in PPO and the service lifecycle context
  • Working across the service lifecycle connected to the practical aspects of planning, protection, and optimization
  • Scope management as an ability to realize efficient service design
  • Availability management as an ability to realize efficient service design
  • Information security management as part of the overall corporate governance structure
  • Planning, protecting, and boosting the roles and responsibilities
  • Technology and execution considerations
  • Organizational roles relevant to PPO

Who is this ITIL PPO Online Course is beneficial?

The following can pursue certification program:

  • Individuals who need brief learning of how the ITIL® Certificate in the Planning, Protection and boosting processes may be used to enhance the characteristics of IT service support within an organization.
  • IT professionals who are active within an organization that has endorsed and captured ITIL®, and who require being informed about and thereafter devoted to, a continuous service improvement program.
  • Operational staff included in capacity management, availability management, ITSCM, information security management, and demand management, looking to enhance their role-based capabilities.

Key Features

ITIL PPO Training Modules

1. Service Design - Purpose, Objectives, Value to Business, Basics
2. Planning Protection and Optimization - Processes
3. Service Design - Inputs, Outputs
4. Design Co-ordination - Objectives, Scope, Value, Interfaces, Role of Design Coordination within PPO
5. IT Service Management
6. Concept of Service and Value - Definition of a Service, Economic Value of a Service
7. Combined Effects of Utility and Warranty, Value to the Business - Monitor and Measure
8. Process - Organizing IT Service Management - Process Definition, Characteristics of a Process
9. Organizing IT Service Management - Organization Structure

1. Purpose and Objectives, Scope, Value to the Business, Policies, Principles
2. Process Activities, Sub-processes, Underpinning Iterative Activities, Thresholds Management and Control
3. Demand Management, Modeling and Trending, Application Sizing
4. Triggers, Inputs and Outputs, Interfaces, Information Management, Challenges and Risks, CSFs and KPIs

1. Purpose and Objectives, Scope, Value to the Business, Policies
2. Reactive Activities, Proactive Activities, Techniques, Triggers, Inputs and Outputs
3. Interfaces, CSFs and KPIs, Information Management, Challenges and Risks

1. Purpose and Objectives, Value to Business, Scope, Policies, Lifecycle
2. Triggers, Interfaces, Inputs and Outputs, CSFs and KPIs, Challenges and Risks, Information Management

1. Purpose and Objectives, Value to Business, Scope, Policies
2. Triggers, Interfaces, Inputs and Outputs, CSFs and KPIs, Challenges and Risks, Information Management

1. Demand Management and service lifecycle
2. Purpose and Objectives of Demand Management
3. Scope of Demand Management, Value to the Business
4. Challenges in Managing Service Demand
5. Management of Operation Demand
6. Activity based Demand Management
7. Benefits for analysing PBA, Codifying of PBAs, User Profile, PBA and User Profile, Differentiated Offerings
8. Triggers Inputs and Outputs, Interfaces, Information Management
9. Critical Success Factors, Key Performance Indicators, Challenges, Risks

1. Roles and Responsibilities
2. Process Owner, Process Manager, Process Practitioner
3. Capacity Management Process Owner, Capacity Management Process Manager
4. Availability Management Process Owner, Availability Management Process Manager
5. IT Service Continuity Management Process Owner, IT Service Continuity Management Process Manager
6. Information Security Management Process Owner, Information Security Management Process Manager

1. PPO Technology Considerations
2. Designing Technology Architectures
3. Generic Requirements (Toolsets), Evaluation Criteria for Technology, Requirements Classification - MoSCoW0, Process Implementation
4. Service Design Evaluation Criteria, Challenges, Risks, CSFs and KPIs
5. Service Transition - Challenges, Risks, Critical Success Factors
6. Service Operation - Challenges, Service Operation Managers - Challenges, Risks, CSFs
7. Implementing Service Operation - Planning

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Course Fees

Online Class Room Program

US $ 699.00
Refund Policy
  • Duration : 35 hrs
  • Lifetime Free Upgrade
  • Reference Documents
  • 24x7 Support & Access

Corporate Training

  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
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ITIL PPO Certification Exam

Why is ITIL Intermediate PPO the most desired certification in 2024?

ITIL Intermediate PPO depicts the candidate's master skill in administering PPO Training practices to ensure:

• Modern and updated services

Service management systems and tools

• Technology structure

• Action and calculation system

• Methods and metrics are created to meet user needs and can be maintained once introduced.

  • Exam Format - Objective Type, Multiple Choice
  • Exam Duration - 90 minutes
  • No. of Questions - 40 (multiple-choice questions)
  • Passing Criteria - 65%
  • Certificate - Within 5 business days
  • Result - Immediately after the exam
  • Closed book
ITIL PPO Certification Exam


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