Organizations everywhere are increasingly adopting Salesforce to fulfill their CRM needs and they conduct Salesforce Admin Interview questions to find the right recourse. The kind of impact Salesforce has had on the overall output is incredible and that leads us to the point where we realize that the need for Salesforce administrators has increased significantly. In the coming years, Salesforce is expected to grow further and generate a sea of opportunities.
Since you are here reading this article, you must already know how high the demand for Salesforce admins is going to go. Once you complete your Salesforce Admin online training and get certified, you are all set and ready to interview at good firms.
Here we have covered the 30 best Salesforce Admin interview questions for freshers, intermediates, and experienced professionals. Let's read on!
If you are a fresher who has recently earned the Salesforce Admin certification, then you must be the most nervous among the lot. After all, you have no experience in appearing for interviews, what they can ask, and how you must answer them.
We are here to help you!
Salesforce is a leading customer relationship management or CRM platform. Its purpose is to aid organizations connect with their customers in a better light. It provides a standard information of every customer to different departments including sales, service, marketing, and commerce. All the data can be stored securely on a Cloud, giving businesses the advantage to operate their business from anywhere.
Some popular subsidiaries in Salesforce are -
In Salesforce, App refers to a container that consists of multiple things such as name and logo, along with a set of required tabs. It can also be termed as a group of tabs working simultaneously to prove the intended functionality.
The user can customize the app to suit the enterprise's requirements. Alternatively, a new application can also be built by incorporating standard and custom tabs.
There are four Salesforce standard fields namely -
We cannot export on joined reports.
Objects in Salesforce are basically database tables employed for storing information about the organization. Salesforce has two types of objects namely -
Two types of apps can be created in SFDC -
The latest field in SFDC is 'Time'.
Salesforce.com aids in building CRM-functionality-based apps. For instance, an android app.
Force.com, on the other hand, is utilized to customize a user interface and a data model. For instance, an android OS (operating system) environment where apps can be built and run.
There are 3 portals available on SFDC namely customer portal, self-service portal, and partner portal.
You may also read- How To Become A Salesforce Admin: A Complete Guide
Are you looking for the top SFDC Admin interview questions Salesforce for intermediates? If you have some years of experience and are looking for a job change, then it's better to brush up on skills before you decide to sit in front of the hiring managers. How to become Salesforce Admin? These are the below questions to help you get started with Salesforce Admin itself.
A Profile in Salesforce is similar to permissions and settings. It acts as an additional method of managing particular records and performs various functions defined by the users.
The two types of profiles are -
Salesforce standard profiles include -
No, it is not possible to delete a user in SFDC. However, it is possible to deactivate a user with the 'Freeze' option.
The default index fields in SFDC are -
The two sharing rules in Salesforce are -
Images, files, and documents are stored in Salesforce as -
The Roll-up summary field is used for calculating the values for associated records. As per the values in the detailed records, it is also used to create the values for a master record. To make it happen, the master and the detail must be connected via master-detail relationship.
Time-dependent actions should be performed at a fixed time prior to closing the record. Workflow reevaluates and checks if the workflow rule criteria is being satisfied or not.
Auto-Response refers to transmitting emails to cases/leads for a certain record attribute. It enables promptly responding to customer issues. The user can set one rule for a case and another for the lead.
Change Set is a group of components that can be migrated between associated organizations.
Queues in Salesforce aid the user in distributing, assigning, and prioritizing the records to share workloads. Queues are applicable to custom objects, leads, cases, service contracts, etc.
For experienced professionals, their resume is enough to get them a good job switch. However, they still need to sit in an interview and ensure they are able to convey their skills and knowledge span to the hiring managers. Here are a few Salesforce Administrator interview questions for experienced professionals.
A Formula Field in Salesforce refers to a read-only field that gets its value from the formula expression defined by the user. It gets updated when a source field changes.
Two management tools are available in Salesforce. These are -
SaaS in Salesforce benefits businesses greatly. It offers -
Governor Limits in Salesforce controls how many records and how much data can one user store in the shared database.
Since Salesforce is built on the concept of multi-tenant architecture, one database is used to store the data of various customers. Governor Limits is essential to ensure no client monopolizes the shared resources.
Different types of reports in Salesforce are -
Audit trail is a feature in Salesforce that keeps a track of and logs any changes made to records. It then sets up a configuration within the platform. Audit trail offers a historical record of all the modifications and activities that enables the user and administrators to monitor and review the changes as time passes. It makes sure there is compliance, accountability, and integrity within the Salesforce environment.
Sales are tracked in multiple ways in Salesforce including -
The three types of object relations in Salesforce are -
A wrapper class in Salesforce refers to a custom Apex class. It is employed to encapsulate various data objects or types into a single object. This unified structure makes it easy to work with and even pass around in the Apex code.
There are dozens of benefits of using Salesforce including -
When it comes to acing your Salesforce admin interview, it comes down to how well you prepare for it. One thing that will definitely help you is a Salesforce admin certification course because it will give you the opportunity to learn from industry experts.
This blog is only the tip of the iceberg in terms of questions that can be asked in your Salesforce administrator interview. Keep reading and learning to keep yourself updated with the changing trends.
Ans. Salesforce is one of the best career options as it is being used in top companies across the globe.
Ans. No, coding is not an essential component for Salesforce as it is built on a drag-and-drop interface.
Course Schedule
| Course Name | Batch Type | Details |
| Salesforce Admin Training | Every Weekday | View Details |
| Salesforce Admin Training | Every Weekend | View Details |
