Avaya Course Online

SKU: 3346
9 Lesson
|
25 Hours
Avaya Training is a professional communication and call center technology course designed to help you understand, use, and manage Avaya calling systems. In this Avaya course, you will learn important topics like call handling, call routing, IVR systems, agent and supervisor tools, and basic troubleshooting. This training is delivered by experienced industry trainers who focus more on real-world usage and hands-on practice. After course completion, you can clear avaya certification exam and become certified.

Overview

Prerequisites

  • Basic computer knowledge
  • Basic understanding of networking concepts
  • Familiarity with VoIP or telephony concepts
  • Basic communication skills

What Will You Learn

  • Avaya platform fundamentals (Aura / IP Office / Cloud Office)
  • Avaya calling system fundamentals
  • Call handling and call routing
  • Understanding IVR call menus
  • Agent and supervisor tools
  • Basic troubleshooting and issue handling

Key Features

Course Curriculum

1. Avaya overview
2. Business communication basics
3. Call center environment understanding
1. Basic telephony concepts
2. IP telephony basics
3. VoIP overview
1. Avaya system components
2. Avaya phones and softphones
3. Extension and user concepts
1. Inbound and outbound calls
2. Call flow basics
3. Call transfer and hold
4. Call routing concepts
1. IVR concept and purpose
2. Call menu structure
3. Customer call flow understanding
1. Agent login and call handling
2. Supervisor monitoring basics
3. Call control features
1. User creation basics
2. Extension handling
3. Call permissions overview
1. Common call issues
2. Call drop and no-audio issues
3. Basic error identification
1. Call logs overview
2. Basic call reports
3. Monitoring concepts
Talk To Us

We are happy to help you

1-800-7430-173 (US Toll Free)
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Course Fees

Online Class Room Program

US $ 799.00
100% Money Back Guarantee
  • Duration : 25 Hrs
  • Plus Self Paced

Classes Starting From

  • Fast Track Batch 07 Jul 2026
  • Weekday Batch 13 Jul 2026
  • Weekend Batch 11 Jul 2026

Corporate Training

Corporate Training
  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • 24x7 Support

Trusted By Top Companies Worldwide

MITSUBISHI
Emirates
BECHTEL
Tech Mahindra
Techmill
metacube
Fareportal
Trelleborg
Capgemini
AU Small Finance Bank
United Nations
Inter Mid
SoftFlex
align
utthunga
Rimini Street
EJADAH
Yash Technologies
suyati
Hettich
APPCINO

Want to know Today's Offer

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Avaya Certification Exams

We prepare you for the Avaya certification exams for communication and call center technologies. These certifications validate your skills in working with Avaya systems such as Avaya Aura, IP Office, and contact center solutions. 

Official Certification Names

  • Avaya Services Technical Associate (ASTA)
  • Avaya Certified Implementation Specialist (ACIS)
  • Avaya Certified Support Specialist (ACSS)
  • Avaya Certified Design Specialist (ACDS)

Certification Exam Details

  • Exam Format: Online / Proctored
  • Duration: 45–90 minutes
  • Questions: 30–70 (MCQs)
  • Passing Score: 66%–71%
  • Validity: 2 years
Avaya Certification Exams

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