The Salesforce FSL or Salesforce Field Service Lightning Online Training by igmGuru has been devised to train individuals to meet ever-increasing workforce management requirements as the world takes a digital shape. The FSL training module has been prepared by a highly skilled team of experts who have leveraged their vast industry experience to ensure that each and every aspect of the platform, from the management of work orders to mobile device access, is covered.
While subject knowledge always helps, our course has been designed to cater to all aspirants – from freshers and experienced professionals to business analysts and Salesforce Developers. It covers all the latest industry trends and developments to prepare individuals to tap into massive career opportunities that are continuously emerging and widening.
Businesses of all sizes across sectors are always looking to boost productivity, that consequently leads to more customer loyalty.
This is true no matter what platform they use – online, offline, or both. With its flexible field service solution, Salesforce FSL facilitates exactly this for companies having mobile field technicians to support their customers.
As we all know, any business providing on-field services is based on three pillars: products, customers, and workforce. FSL brings all three together on a single platform. The platform automates field service management by integrating the responsibilities of agents, dispatchers, and mobile employees.
The objective is to increase the productivity of the workforce in order to enhance the service experience. This all-in-one platform is what companies across the globe strive for to earn customer loyalty and satisfaction as FSL gives agents, dispatchers, and mobile employees access to the necessary information and resources to produce optimum results.
Most companies attach high priority to field service considering that more often than not it is the only direct interaction a customer has with a company. According to “State of Service” Salesforce Research of October 2020, 80% of decision-makers at companies with field service say it’s a key part of their overall strategy.
Benefits
Learning where and how to leverage Salesforce FSL from industry leaders paves the way for realizing your dream of a lucrative and successful career. Interactive sessions not just help in understanding and learning the fundamentals of Salesforce FSL, but they go a long way in making the trainees subject experts. At the end of the training, candidates will be equipped with necessary skills for:
Prerequisites
While there are no prerequisites for the FSL Salesforce course, those with prior Salesforce Administrator functionality and working experience as an administrator stand to benefit more.
Career Prospects
No business can deny that the customer is king. So, maintaining lasting relationships with customers holds the key. It’s natural that the demand for professionals to efficiently handle customer relationship management (CRM) is rising while the availability of FSL consultants remains limited. The time is ripe to reap the benefits of this demand-supply gap. Among the job profiles that Salesforce FSL certification training course gives access to are:
How to ace the Salesforce Field Service Consultant Exam in 2024?
Here are a few details about the Salesforce Field Service Consultant exam that will help you prepare better.
Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential.
To enable field service lightning in Salesforce -
-Go to ‘Setup’. Type ‘Field Service’ in the ‘Quick Find Box’. Select ‘Field Service Settings.
-Enable ‘Field Service’.
-Adjust ‘Settings’ as per your needs.
-Click on ‘Save’.
The full form of FSL, in the IT industry is Field Service Lightning. Salesforce FSL facilitates companies, in providing on-site service to customers, and even managing a mobile workforce.
