Oracle C2M Certification Training

12 Lesson

40 Hours

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Learn Oracle Customer to Meter (C2M) Training step by step and gain the skills needed to manage utility customer-to-meter operations, optimize end-to-end business processes, and maintain Oracle Utilities environments. This course helps you understand the Oracle C2M architecture, configure core system parameters, manage customer, service, and meter data, and integrate C2M with other Oracle Utilities applications. You will also learn billing and usage processing, service order management, security and access control, reporting, and troubleshooting common system issues. By the end of the course, you will confidently manage Oracle C2M implementations, optimize customer-to-cash workflows, and support real-world utility operations, making you job-ready for roles such as Oracle C2M Consultant, Oracle Utilities Functional Analyst, Implementation Specialist, and Support Engineer.

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Overview

Prerequisites

Basic Knowledge of Utility Management (customer and meter management)
Experience with Oracle Systems (Oracle Cloud, Oracle Utilities, etc.)
Technical Skills (SQL, database concepts, PL/SQL)
Cloud Technology Understanding (cloud solutions and integration)
Business Process Management (BPM) (customer and utility service operations)

What You Will Learn

Oracle C2M architecture and core concepts
Customer lifecycle management (customers, accounts, services)
Meter and device management
Usage data and meter data processing
Billing and rating processes
Service orders and field activities
Integrations with other Oracle Utilities systems
Configuration and basic customization
Reporting and analytics
Security, roles, and access management

Key Features

1 On 1 Training Option Available
24 X 7 Lifetime Support & Access
Small Batches Upto 10 Participants
Experienced & Professional Trainers
100% Job Assistance
Flexible Schedule

Course Curriculum

Lesson 1 - Introduction & Overview

1. What is Oracle C2M

2. Utilities ecosystem and product scope

3. Business value and use-cases

Lesson 2 - Architecture & System Concepts

1. C2M architecture overview

2. Data flow & integration points

3. Cloud deployment fundamentals

Lesson 3 - Customer Information Management (CIM)

1. Customer accounts setup

2. Service agreements

3. Interaction and case management

Lesson 4 - Meter Data Management (MDM)

1. Meter and device configuration

2. Data collection and validation

3. Smart meter integration

Lesson 5 - Billing & Payment Processes

1. Billing cycle configuration

2. Rate and tariff setups

3. Invoices & payments handling

Lesson 6 - Meter-to-Cash (M2C) Lifecycle

1. Usage processing and exception handling

2. Revenue realization flow

3. Settlement basics

Lesson 7 - Service Orders & Field Activities

1. Service order management overview

2. Field activity processing

3. Communications & task types

Lesson 8 - Configuration & Master Setup

1. C2M master configuration

2. Data mapping between CC&B and MDM

3. Lookup and sync setup

4. Oracle Documentation

Lesson 9 - Reporting & Analytics

1. Operational dashboards

2. Customer usage and billing reports

3. KPI insights

Lesson 10 - Integration & Extensibility

1. CRM, ERP & external system integration

2. APIs and integration patterns

3. Custom extensions

Lesson 11 - Security & Administration

1. User roles and permissions

2. Data governance basics

3. Compliance considerations

Lesson 12 - Troubleshooting & Best Practices

1. Common issues and resolution steps

2. Implementation best practices

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1-800-7430-173 (US Toll Free)

+91 7240740740 (India)

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Course Fees

Online Class Room Program

US $ 1,299.00

100% Money Back Guarantee

Duration : 40 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 25 Jun 2026
Weekday Batch 29 Jun 2026
Weekend Batch 27 Jun 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

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Oracle C2M Certification

Upon successful completion of the Oracle Customer to Meter (C2M) training, igmGuru provides a globally recognized course completion certificate. This certificate validates your skills in Oracle C2M system configuration and administration, customer, service, and meter data management, billing and usage processing, system integration, and troubleshooting within Oracle Utilities environments.

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Oracle C2M Certification Training