Best ServiceNow Classes in Pune

17 Lesson

25 Hours

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Take Best ServiceNow Classes in Pune to strengthen your expertise and grow professionally. Gain hands-on experience that helps you stand out and grow in a competitive job market.

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Overview

Prerequisites

Basic understanding of IT service management concepts

Skills You Will Gain

Integrate the platform with other enterprise systems
Configure workflows to automate IT service processes
Manage incidents, changes, and requests within the platform

Servicenow Course Key Features

Instructor Led Training: 25 Hrs
Experienced & Professional Trainers
Small Batches
24x7 Lifetime Support & Access
1on1 Training Option Available
Flexible Schedule

Course Curriculum

Lesson 1 - Introduction To Servicenow

1. What is a ServiceNow?

2. Why and who can User Servicenow

3. Concept of Cloud Computing in Servicenow

4. Introduction to ITIL Foundation

5. Navigation and Users

6. Helpful Portals

7. Releases

Lesson 2 - Creating Homepage

1. Creating Gauges

2. Define CSS Properties, UI Properties

3. Change Visibility of Homepage and Banner

Lesson 3 - Tables, Form, Dictionary

1. Creating Application, module

2. Creating Table

3. Personalizing form and table layout

4. Creating Section View

5. Dictionary Overrides

6. Reference Qualifiers

7. Related Lists

Lesson 4 - Update Set’s creation

1. Creating an Update Set

2. Merge update set

3. Retrieve Update set in another instance

Lesson 5 - Creating workflow in Servicenow

1. Workflow editor and workflow scripts

2. Workflow activities and workflow context

3. Workflow stages, Transitions

Lesson 6 - Service catalog management

1. A user of Service catalogue, Back and end execution

2. Creating catalogue item, record producer, order guide

3. Create RITM and catalogue task

4. Attaching workflow to catalogue items

Lesson 7 - Importing data in Servicenow

1. Data Sources

2. XML Report

3. Transform Maps

4. Schedule data import

5. Import sets

6. Transform Scripts

7. Data Load automation

Lesson 8 - User Administration

1. Creating groups

2. Users and Departments

3. Concept of delegation

4. Customizing user profile

5. Roles & group membership

6. Fetch detail of logged in user

Lesson 9 - Email Notification

1. Defining a template

2. Define notification

3. Email Logs

4. Introduction to SMTP and POP mail Servers

5. Trigger email and even

Lesson 10 - Create SLA & Schedule

1. SLA Definitions

2. SLA Properties

3. Attach SLA to tasks

4. Create Schedule and child Schedule

Lesson 11 - Schedules Jobs

1. Introduction to Scheduled jobs

2. Schedule job Log

3. Scheduled reports

Lesson 12 - Access control List

1. Create Read, Write and create ACL on table and field Level.

2. Debug ACLS

3. Write ACL Scripts

4. Concept of Privileged system admin

Lesson 13 - Introduction to web Service

1. Introduction to web services

2. SOAP Messages

3. Debugging

4. Personalize users

5. Debugging business rule

6. Debugging ACL

7. Background Scripts

Lesson 14 - Scripting

1. Client Scripts; Business Rules; UI Actions

2. UI Policies; Data Policies

3. Script Includes; Data Lookup rules

4. UI pages; UI Macros; Dictionary

Lesson 15 - SSO & LDAP Integration

1. SSO integration

2. LDAP integration

Lesson 16 - Flow Designer

1. Overview of a flow designer

2. Demo of a flow designer

Lesson 17 - Service Portal

1. Pages

2. Widgets controller

3. Demo

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+91 7240740740 (India)

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Course Fees

SELF PACED LEARNING

US $ 299.00 US $ 149.00

Refund Policy

Duration : 25 hrs
Lifetime Free Upgrade
Reference Documents
24x7 Support & Access

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 25 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 02 Sep 2026
Weekday Batch 07 Sep 2026
Weekend Batch 05 Sep 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

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FAQ's

What is ServiceNow?

ServiceNow, a cloud-based software firm, provides an AI-powered platform for automating enterprise activities. It specializes in IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

What are different ServiceNow certifications currently available?

ServiceNow provides a variety of certifications, with some of the most renowned being:

Certified System Administrators (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS)

1-800-7430-173

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