Best ServiceNow Training in Pune

17 Lesson

25 Hours

Add to Wishlist

igmGuru is one of the best ServiceNow training institute in Pune, for both beginners and professionals aiming to make a successful career in IT. Our ServiceNow course in Pune provides complete coverage of important topics including ServiceNow fundamentals, workflow automation, ITSM modules, application development, and hands-on project implementation and preparing you for real-world business environments. We have trained over 500 students and offer different ways to learn like classroom training program, one-on-one sessions, and self-paced learnings.
Talk to our course experts today!

Enroll Now

Overview

Our ServiceNow Training in Pune is the ideal approach to understand one of the most popular platforms utilized by businesses around the world. This training is appropriate for novices, working professionals, and anybody who wants to gain knowledge how to handle IT services with this.

Prerequisites

Basic understanding of IT concepts

Understanding of databases and SQL

Knowledge of JavaScript fundamentals

Interest in IT Service Management (ITSM)

No prior ServiceNow experience needed

What Will You Learn

In this program, you will learn the following topics:

Introduction
Creating Homepage
Tables, Form, Dictionary
Update Set’s creation
Creating workflow in ServiceNow
Service catalog management
Importing data in ServiceNow
User Administration
Email Notification
Create SLA & Schedule
Schedules Jobs
Access control List
Introduction to web Service
Scripting
SSO & LDAP Integration
Flow Designer
Service Portal

Servicenow Course Key Features

Instructor Led Training: 25 Hrs
Experienced & Professional Trainers
Small Batches
24x7 Lifetime Support & Access
1on1 Training Option Available
Flexible Schedule

Course Curriculum

Lesson 1 - Introduction To Servicenow

1. What is a ServiceNow?

2. Why and who can User Servicenow

3. Concept of Cloud Computing in Servicenow

4. Introduction to ITIL Foundation

5. Navigation and Users

6. Helpful Portals

7. Releases

Lesson 2 - Creating Homepage

1. Creating Gauges

2. Define CSS Properties, UI Properties

3. Change Visibility of Homepage and Banner

Lesson 3 - Tables, Form, Dictionary

1. Creating Application, module

2. Creating Table

3. Personalizing form and table layout

4. Creating Section View

5. Dictionary Overrides

6. Reference Qualifiers

7. Related Lists

Lesson 4 - Update Set’s creation

1. Creating an Update Set

2. Merge update set

3. Retrieve Update set in another instance

Lesson 5 - Creating workflow in Servicenow

1. Workflow editor and workflow scripts

2. Workflow activities and workflow context

3. Workflow stages, Transitions

Lesson 6 - Service catalog management

1. A user of Service catalogue, Back and end execution

2. Creating catalogue item, record producer, order guide

3. Create RITM and catalogue task

4. Attaching workflow to catalogue items

Lesson 7 - Importing data in Servicenow

1. Data Sources

2. XML Report

3. Transform Maps

4. Schedule data import

5. Import sets

6. Transform Scripts

7. Data Load automation

Lesson 8 - User Administration

1. Creating groups

2. Users and Departments

3. Concept of delegation

4. Customizing user profile

5. Roles & group membership

6. Fetch detail of logged in user

Lesson 9 - Email Notification

1. Defining a template

2. Define notification

3. Email Logs

4. Introduction to SMTP and POP mail Servers

5. Trigger email and even

Lesson 10 - Create SLA & Schedule

1. SLA Definitions

2. SLA Properties

3. Attach SLA to tasks

4. Create Schedule and child Schedule

Lesson 11 - Schedules Jobs

1. Introduction to Scheduled jobs

2. Schedule job Log

3. Scheduled reports

Lesson 12 - Access control List

1. Create Read, Write and create ACL on table and field Level.

2. Debug ACLS

3. Write ACL Scripts

4. Concept of Privileged system admin

Lesson 13 - Introduction to web Service

1. Introduction to web services

2. SOAP Messages

3. Debugging

4. Personalize users

5. Debugging business rule

6. Debugging ACL

7. Background Scripts

Lesson 14 - Scripting

1. Client Scripts; Business Rules; UI Actions

2. UI Policies; Data Policies

3. Script Includes; Data Lookup rules

4. UI pages; UI Macros; Dictionary

Lesson 15 - SSO & LDAP Integration

1. SSO integration

2. LDAP integration

Lesson 16 - Flow Designer

1. Overview of a flow designer

2. Demo of a flow designer

Lesson 17 - Service Portal

1. Pages

2. Widgets controller

3. Demo

Talk To Us

We are happy to help you

1-800-7430-173 (US Toll Free)

+91 7240740740 (India)

Drop Us a Query

Fields marked * are mandatory

Name

Phone Number

Comments

Request For Live Demo Class

Course Fees

SELF PACED LEARNING

₹17,940.00 ₹8,970.00

Refund Policy

Duration : 25 hrs
Lifetime Free Upgrade
Reference Documents
24x7 Support & Access

Online Class Room Program

₹47,940.00

100% Money Back Guarantee

Duration : 25 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 19 Aug 2026
Weekday Batch 24 Aug 2026
Weekend Batch 22 Aug 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

Trusted By Top Companies Worldwide

Want to know Today's Offer

FAQ's

What is ServiceNow?

ServiceNow, a cloud-based software firm, provides an AI-powered platform for automating enterprise activities. It specializes in IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

What are different ServiceNow certifications currently available?

ServiceNow provides a variety of certifications, with some of the most renowned being:

Certified System Administrators (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS)

1-800-7430-173

(US Toll Free)

+91-7240-740-740

(India)