Salesforce B2C Solution Architect Certification Training

8 Lesson

30 Hours

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Salesforce B2C Solution Architect Certification Training prepares professionals to design scalable, connected customer experiences across Salesforce Commerce Cloud, Marketing Cloud, Service Cloud, and Data Cloud. It covers data modeling, system integration, and customer lifecycle planning to support real-world B2C use cases. The training also explains governance and architecture decisions needed to build scalable and reliable customer-facing systems.

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Overview

Prerequisites

Hands-on experience with Salesforce Commerce Cloud, Marketing Cloud, Service Cloud, or Sales Cloud
Understanding of customer lifecycle processes
Basic knowledge of data modeling and integrations
Familiarity with Salesforce architecture concepts
Previous Salesforce certification is beneficial but not required

What Will You Learn

Design multi-cloud B2C solutions across Commerce Cloud, Marketing Cloud, and Service Cloud
Align business requirements with scalable technical architecture
Define data models and manage customer data across systems
Plan integration strategies using APIs and external platforms
Design end-to-end customer journeys across digital channels
Apply governance, security, and performance best practices
Evaluate architectural trade-offs for real-world B2C scenarios
Design unified customer experiences across multiple Salesforce clouds
Architect customer data solutions using Salesforce Data Cloud
Build governance frameworks for enterprise B2C environments
Design omnichannel engagement architectures

Key Features

100% Money-Back Guarantee
Flexible Schedule
100% Job Assistance
Experienced & Professional Trainers
24 X 7 Lifetime Support & Access
1 On 1 Training Option Available

Course Curriculum

Lesson 1 - B2C Architecture Foundations

1. Salesforce B2C ecosystem overview (Commerce, Marketing, Service Cloud)

2. Role of a B2C Solution Architect

3. Multi-cloud architecture patterns

4. Understanding B2C business requirements

Lesson 2 - Requirements & Solution Design

1. Translating business needs into technical solutions

2. Functional vs non-functional requirements

3. Designing scalable B2C architectures

4. Architecture documentation and diagrams

Lesson 3 - Data Modeling & Customer Data Management

1. Customer data models across clouds

2. Data flow and data synchronization

3. Data Cloud and unified customer profile

4. Data governance and data quality

5. Customer 360 concepts

6. Data Cloud fundamentals

Lesson 4 - Integration Architecture

1. API-led connectivity and integration patterns

2. REST/SOAP APIs and middleware (MuleSoft basics)

3. Event-driven architecture

4. Integrating external systems (ERP, payment gateways)

Lesson 5 - Commerce Cloud Architecture

1. Storefront architecture and components

2. Product, catalog, and pricing models

3. Checkout and order management flow

4. Performance and scalability considerations

Lesson 6 - Marketing Cloud & Customer Journeys

1. Journey Builder and automation workflows

2. Personalization and segmentation

3. Cross-channel engagement (email, SMS, ads)

4. Use cases like abandoned cart and transactional messaging

Lesson 7 - Service Cloud & Omnichannel Experience

1. Case management and support workflows

2. Omnichannel routing and customer support

3. Knowledge base and self-service portals

4. Integration with commerce and marketing systems

Lesson 8 - Security, Governance & Compliance

1. Identity and access management

2. Data security and privacy (GDPR basics)

3. Governance models and best practices

4. Platform limits and performance optimization

5. Architecture review process

6. Solution design best practices

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Course Fees

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 30 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 09 Jul 2026
Weekday Batch 13 Jul 2026
Weekend Batch 11 Jul 2026

1 ON 1 Training

US $ 899.00

100% Money Back Guarantee

Duration : 30 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 09 Jul 2026
Weekday Batch 13 Jul 2026
Weekend Batch 11 Jul 2026

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