Jira Service Management Course Online

9 Lesson

25 Hours

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igmGuru offers a Jira Service Management Training Course that is designed to help IT professionals, service desk teams, and DevOps engineers in smoothly managing and providing IT services using Jira Service Management. The training course is based on actual ITSM practices such as incident, problem, change, and request management, as well as SLA management, automation, and customer portal setup. Enroll in our course to develop the required skills to create a scalable service desk, automate service processes, and enhance collaboration between IT, DevOps, and business teams.

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Overview

Prerequisites

Basic understanding of IT support or service desk
Knowledge of Jira software is helpful
Knowledge of ITSM or ITIL concepts

What Will You Learn?

Core concepts and Jira Service Management architecture
Create and manage service desk projects
Customize request types, queues, and customer portals
Implement incident, problem, change, and request management workflows
Define SLA policies, priorities and escalation rules
Automate service desk operations using automation rules
Implement role-based access control (RBAC)
Create reports and dashboards to monitor service delivery
Connect Jira Service Management with Jira Software and Confluence

Who Should Learn?

DevOps engineers
IT service desk engineers
IT support teams
ITSM / ITIL professionals
Jira administrator
System and network administrator

Career Benefits

Reduces manual service desk workload
Improves incident response and resolution time
Strengthens Jira administration and automation expertise
Widely used in enterprise IT and cloud environments
Enhances ITSM and enterprise service management skills

Key Features

100% Money-Back Guarantee
24 X 7 Lifetime Support & Access
1 On 1 Training Option Available
Flexible Schedule
Experienced & Professional Trainers
Small Batches Upto 10 Participants

Course Curriculum

Lesson 1 - Introduction to Jira Service Management

1. Overview of ITSM and Jira Service Management

2. Use cases and benefits

3. Jira Service Management vs Jira Service Desk

Lesson 2 - Jira Service Management Architecture

1. Project types and components

2. Users, roles, and permissions

3. Service desk architecture

Lesson 3 - Service Desk Project Setup

1. Creating service desk projects

2. Configuring request channels

3. Customer portal basics

Lesson 4 - Request & Incident Management

1. Request types and workflows

2. Incident prioritization

3. Queues and assignments

Lesson 5 - SLA Configuration & Automation

1. SLA goals and calendars

2. Escalation policies

3. Automation rules

Lesson 6 - Problem & Change Management

1. Problem investigation workflows

2. Change approvals and risk handling

Lesson 7 - User Management & Security

1. Role-based access control (RBAC)

2. Permissions and authentication

Lesson 8 - Reporting & Dashboards

1. Service metrics and KPIs

2. Custom dashboards

Lesson 9 - Integrations & Best Practices

1. Jira Software & Confluence integration

2. Real-world ITSM scenarios

Talk To Us

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1-800-7430-173 (US Toll Free)

+91 7240740740 (India)

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Course Fees

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 25 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 08 Jul 2026
Weekday Batch 13 Jul 2026
Weekend Batch 11 Jul 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

Trusted By Top Companies Worldwide

Want to know Today's Offer

Jira Service Management Certification

We will provide a course completion certificate to all learners who successfully complete the Jira Service Management training program. This certificate will prove your ability in practical knowledge of ITSM workflows, service desk automation, and SLA management using Jira Service Management and prepare you for the exam.

The official Atlassian Jira Service Management certification exam is separate and not included in this training.

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Jira Service Management Course Online