What is RPA? Robotic Process Automation Explained

January 28th, 2024

RPA has become a revolutionary term and for all the right reasons. Robotic Process Automation is the reason behind why a plethora of organizations have completely turned about the way they operate. This blog has everything around robotic process automation explained to help you understand what this software is all about. Since it has shown such a fantastic growth graph, and continues to produce high employment, gaining more knowledge about it can be beneficial for you too. Let's begin by answering 'What is RPA?'.

What is RPA

What is RPA?

RPA or Robotic Process Automation makes the use of automation technologies and mimic various small, repetitive back-office human tasks, this includes various things such as moving files, filling forms, extracting data, making copies, etc. In simpler terms, RPA combines UI interactions and APIs to integrate and perform various repetitive tasks.

Also referred to as software robotics, this kind of automation employs rule-based software for carrying out business process activities. This leaves the human resources with enough time to work on more complex tasks.

What is an RPA Bot?

The 'robotic' in RPA does not refer to a physical robot, but rather a software bot that executes complex processes. They give step-by-step instructions to mimic actions and complete tasks. While they interact just like humans, they work much faster.

Learn more about Robotic Process Automation UiPath from this igmGuru's RPA UiPath certification training to start your career as Robotic or Machine Learning Engineer.

What are Three Types of RPA?

To completely understand robotic process automation, you must also learn that it has three types. These categories are -

Types of RPA

1. Attended Automation

Attended automation is the type that lives on the device of the user, but does not get activated unless given a command. Hence, it is best suited for sensitive tasks or customer-facing workers.

2. Unattended Automation

Unattended automation does not wait for commands every time. Instead, it runs independently and follows a rule-based process to complete tasks. It is best suited for tasks like generating invoices, etc.

3. Hybrid Automation

Mixing the best of both types of Robotic Process Automation mentioned above, hybrid RPA provides 360-degree automation.

Is RPA Part of Artificial Intelligence?

Many people wonder if Robotic Process Automation is a part of artificial intelligence. The answer is a clear 'no'. Robotic Process Automation and artificial intelligence are two different things.

Let us discuss the difference between Robotic Process Automation and artificial intelligence.

Robotic Process Automation is process-driven, wherein the bots follow the process that is defined by the end-user. Robotic Process Automation replicates human-directed tasks, minimizing the need to have human involvement.

AI, on the contrary, is data-driven, and combines reasoning, ML, hypothesis generation, cognitive automation, analysis, and NPL. AI uses all these to study patterns in unstructured data to learn as time moves forward. In short, it tries to simulate human intelligence.

Why is RPA Used?

The reason why RPA is used is because of its several benefits and how they help businesses grow and transform. Let us take a look at the benefits of RPA to understand why RPA is so widely used by businesses everywhere.

Why is RPA Used?

You may also read- Top RPA Interview Questions and Answers

What are the Benefits of RPA?

Here are some benefits of using Robotic Process Automation tool-

  1. Accuracy

Humans are prone to making mistakes. These tend to especially arise in the case of long working hours, increased workload, or time constraint. But none of these factors negatively affect bots, leading to better accuracy, and decreased chances of errors.

  1. Customer Satisfaction

There are times when human touch is necessary in a customer experience journey. However, in a more general setting, Robotic Process Automation works well and offers pretty good advantages to the customer. These include better response time, and round-the-clock availability.

  1. Staff Freedom

When the staff is no longer bound to their monotonous jobs, they experience a new kind of freedom. Hence, they get more time to focus on tasks that require their prowess and skills.

  1. Reduced Costs

Of course, Robotic Process Automation is not free. However, even with the upfront cost and the ongoing maintenance costs, it still leads to reduced costs than the alternative. It not only leads to the business saving money, but also gives the professionals the space to focus on tasks that need their skills.

  1. Speed & Efficiency

Software bots have the prowess to work quickly, especially when we compare the time taken by humans to complete those tasks. Thus, human hours are cut short into mere minutes. It also decreases the chances of human error.

Benefits of RPA
  1. Increased Workforce

Robotic Process Automation gives organizations more workforce as digital workers get added. This new staff brings an array of benefits including consistent availability, no productivity lags, and no sick days.

What is the Current Use of RPA?

If you are wondering what is the current use of Robotic Process Automation, then here is a list of sectors affected by this technology, along with some of their prominent uses.

  1. Finance & Banking
  • Data migration between various banking apps
  • Report creation
  • Loan claims processing
  • Backing teller receipts
  • Automate data validation
  • Form filling
  • Customer account management
  • Updating load data
  1. Retail
  • Automatically update online inventory
  • Import email sales
  • Extract production data from manufacturer websites
  • Automatically update product information on websites
  1. Telecommunications
  • Backing client information system
  • Uploading data
  • Extracting data on competitor pricing
  • Collection and consolidation of client's phone data
  1. Manufacturing
  • Data monitoring
  • Product pricing comparisons
  • ERP automation
  • Automation of logistics data
  1. Healthcare
  • Reporting for doctor
  • Insurance claim processing
  • Patient record storage
  • Patience data processing and migration
  • Insurance data automation
  • Eligibility and claim status automation
  • Medical bill processing


Robotic Process Automation or RPA is basically implementation of software bots for streamlining processes and automating digital tasks. With a plethora of benefits, and certainly a few challenges too, Robotic Process Automation has become a key part of most businesses today.

Studying RPA UiPath course to learn about its implementation best practices and tools can open various job opportunities for you. Additionally, this is your chance to excel in a growing field and enjoy the endless benefits that tag along.

What Is RPA FAQs (Frequently Asked Question)

Que 1. What is the main use of RPA?

Answer. The main use of RPA is to automate manual processes and repetitive tasks. This further aids in improving the work quality of employees by taking away mundane tasks from their list of work.

Que 2. Is RPA easy to learn?

Answer. To become a pro at RPA, you do not need coding knowledge or prior working experience in the field. Hence, RPA is a pretty straightforward field to get into and learn.

Que 3. How do I become an RPA certified?

Answer. To become RPA certified, the first thing to do is decide which certification is the best for you. Accordingly, enroll in a training course and prepare for the exam.

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