Pega CDH Training - Customer Decision Hub

SKU: 3705
10 Lesson
|
40 Hours
igmGuru offers Pega Customer Decision Hub (CDH) Training to help you learn AI-driven decisioning and customer engagement step by step. In this course, you will learn how to design next best action strategies, configure engagement policies and use predictive and adaptive analytics to drive customer interactions. By the end of this certification course, you will be able to create, test, and manage decisioning frameworks that deliver personalized customer experiences at scale.
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Pega CDH Training

Overview

Prerequisites

  • Basic understanding of the Pega Platform
  • Familiarity with case types and flows
  • Understanding of business rules and data concepts
  • Prior experience with Pega CSA (helpful, not mandatory)
  • Basic knowledge of decisioning or analytics concepts (optional)

What will you learn

  • Understand fundamentals of Pega Customer Decision Hub
  • Design and manage Next-Best-Action (NBA) strategies
  • Configure engagement policies, arbitration, and prioritization
  • Build decision strategies using decision tables, trees, and rules
  • Work with customer data and real-time data ingestion
  • Apply AI, predictive models, and adaptive learning for personalization
  • Design omnichannel engagement across web, mobile, and email
  • Implement eligibility rules and business conditions for targeting
  • Use interaction history and context data in decisioning
  • Monitor performance using reports and decision analytics
  • Optimize strategies using testing and simulations
  • Integrate Pega CDH with external systems and data sources

Key Features

Course Curriculum

1. Pega CDH Overview
2. Decisioning Concepts
3. Customer Engagement Framework
1. NBA Designer Interface
2. Engagement Policies
3. Contact Policies
1. Strategy Rules
2. Decision Logic
3. Strategy Testing
1. Predictive Models
2. Adaptive Models
3. Model Management
1. Customer Data Model
2. Segmentation Rules
3. Audience Targeting
1. Inbound Channel Integration
2. Outbound Channel Integration
3. Real-Time Decisioning
1. Offer Management
2. Action Hierarchy
3. Treatment Configuration
1. Strategy Simulation
2. Scenario Planning
3. Optimization Techniques
1. Arbitration Rules
2. Business Rules Management
3. Audit and Compliance
1. Decision Reports
2. Performance Metrics
3. CDH Dashboards
Talk To Us

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1-800-7430-173 (US Toll Free)
+91 7240740740 (India)
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Course Fees

Online Class Room Program

US $ 799.00
100% Money Back Guarantee
  • Duration : 40 Hrs
  • Plus Self Paced

Classes Starting From

  • Fast Track Batch 16 Jun 2026
  • Weekday Batch 22 Jun 2026
  • Weekend Batch 20 Jun 2026

Corporate Training

Corporate Training
  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • 24x7 Support
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Want to know Today's Offer

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Pega CDH Certification exam

Certification Name:

Certified Pega Decisioning Consultant (CPDC)

Exam Name:

Pega Decisioning Consultant Certification Exam

Exam Details:

  • Exam Code: PEGACPDC24V1 / PEGACPDC25V1
  • Number of Questions: ~60
  • Duration: 90 Minutes
  • Passing Score: ~65%–70%
  • Mode: Online Proctored (Pearson VUE)
  • Exam Type: Multiple Choice (Scenario-Based)
Pega CDH Certification exam

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