SAP CS (Customer Service) Training

16 Lesson

40 Hours

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SAP CS (Customer Service) is a leading SAP ERP module used for customer service, warranty management and after-sales support. This course covers SAP CS configuration, master data, service contracts, billing, and integration with SAP SD, MM, PM, and FI modules. In this course, you will learn from experienced trainers who have more than 18 years of experience in SAP Customer Service and ERP solutions.

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Overview

Prerequisites

Basic knowledge of business processes
Interest in SAP ERP modules
Basic computer knowledge
SAP SD or PM basics are helpful but not mandatory

What Will You Learn

SAP CS architecture and business processes
Organizational structure and service areas
Master data (customer, material, equipment, serial numbers)
Installed base management
Service notifications and complaint handling
Complete service order lifecycle
Service contracts, AMC, and warranty management
Warranty claims processing
Repair processes (in-house, return, on-site)
Resource planning and scheduling
Spare parts and goods issue process
Service billing and invoice processing
Integration with SAP SD, MM, PM, and FI
Preventive maintenance planning
Reporting and performance tracking
SAP CS configuration (notification types, order types, etc.)

Key Features

100% Money-Back Guarantee
Flexible Schedule
24 X 7 Lifetime Support
100% Job Assistance
Experienced & Professional Trainers
1 On 1 Training Option Available

Course Curriculum

Lesson 1 - Introduction to SAP CS

1. SAP CS Overview

2. Customer Service Process Flow

3. SAP GUI Navigation

4. Basic SAP ERP Concepts

Lesson 2 - SAP CS Organizational Structure

1. Sales Organization

2. Service Organization

3. Plant

4. Storage Location

5. Service Area

Lesson 3 - Master Data in SAP CS

1. Customer Master

2. Material Master

3. Equipment Master

4. Functional Location

5. Serial Number Master Data

Lesson 4 - Installed Base Management

1. Installed Base Overview

2. Product Installation Records

3. Customer Asset Tracking

Lesson 5 - Service Notifications

1. Create Service Notification

2. Complaint Handling

3. Service Request Processing

4. Notification Status Management

Lesson 6 - Service Order Management

1. Create Service Orders

2. Order Planning

3. Order Release

4. Order Confirmation

5. Order Confirmation

6. Order Completion

Lesson 7 - Service Contracts

1. Service Contract Creation

2. Warranty Contracts

3. Annual Maintenance Contracts

4. Contract Billing Basics

Lesson 8 - Warranty Management

1. Warranty Master Data

2. Warranty Claims Processing

3. Warranty Validation

Lesson 9 - Repair Process

1. In-House Repair Process

2. Return Repair Process

3. On-Site Repair Service

Lesson 10 - Resource Planning

1. Technician Scheduling

2. Work Center Management

3. Capacity Planning

Lesson 11 - Spare Parts Management

1. Spare Parts Requirement

2. Material Availability Check

3. Goods Issue Process

Lesson 12 - Billing Process

1. Service Billing

2. Resource Related Billing

3. Invoice Processing

Lesson 13 - Integration with Other Modules

1. SAP SD Integration

2. SAP MM Integration

3. SAP PM Integration

4. SAP FI Integration Basics

Lesson 14 - Preventive Maintenance

1. Maintenance Plans

2. Scheduled Service Visits

3. Recurring Service Orders

Lesson 15 - Reports in SAP CS

1. Open Service Orders Report

2. Notification Reports

3. Contract Reports

4. Service Performance Reports

Lesson 16 - SAP CS Configuration

1. Notification Types

2. Order Types

3. Status Profiles

4. Open Service Orders Report

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1-800-7430-173 (US Toll Free)

+91 7240740740 (India)

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Course Fees

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 40 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 28 May 2026
Weekday Batch 01 Jun 2026
Weekend Batch 30 May 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

Trusted By Top Companies Worldwide

Want to know Today's Offer

SAP CS Certification

After completion of the SAP CS Training, you will receive a course completion certificate from igmGuru. This certification validates your practical knowledge of SAP Customer Service, service orders, notifications, contracts, billing, repair management and real-time SAP CS business processes.

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