SAP Field Service Management Training Online

11 Lesson

24 Hours

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igmGuru provides the best SAP Field Service Management training Online worldwide. The course content is designed by certified professionals having over 18 years of experience in SAP service and process management solutions. In this SAP FSM course, you will learn all the essential topics such as service call management, planning and dispatching, mobile field service, smartforms, business rules, analytics, and integration with SAP ERP systems. After completing this course, you will be equipped to efficiently manage and automate field service operations and prepare to clear the latest SAP Certified Application Associate - SAP FSM certification Exam to become certified.

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Overview

Prerequisites:

Basic knowledge of Field Service Management
Familiar with SAP ERP and related modules (CRM, CS, MM)
Understanding of cloud-based (SaaS) applications
Knowledge of service lifecycle (scheduling, dispatching)
Basic SAP system navigation skills

What You Will Learn:

Overview of SAP Field Service Management (FSM) solution
How to manage work orders, service calls, and customer requests
Planning, scheduling, and dispatching field service technicians
Using SAP FSM mobile app for field operations
Integration of FSM with SAP ERP (e.g., S/4HANA, CRM)
Managing assets, parts, and inventory in field service
Reporting and analytics in FSM
Configuration and customization of FSM settings
User roles and permissions management
Best practices for end-to-end field service execution

Key Features

24 X 7 Lifetime Support & Access
Experienced & Professional Trainers
Small Batches Upto 10 Participants
1 On 1 Training Option Available
Flexible Schedule
100% Job Assistance

Course Curriculum

Lesson 1 - Introduction to SAP Field Service Management

1. Overview of SAP FSM

2. Key features and functionalities

3. Integration with SAP's broader portfolio

Lesson 2 - Administration & Configuration

1. Architecture and main components

2. Account and user configuration

3. Company settings and screen configuration

4. Data management and monitoring

Lesson 3 - Master Data Management

1. Business objects and data models

2. Data object management

3. Data loader and data exporter

Lesson 4 - Planning & Dispatching

1. Service call lifecycle

2. Creating and assigning service calls

3. Release scenarios and reservation types

4. Service map and using skills and filters

Lesson 5 - Mobile Field Service

1. Mobile service workflow

2. Creating new assignments on mobile

3. Recording effort, material, mileage, and expenses

4. Activity feedback and checkout processes

5. Synchronization and offline considerations

Lesson 6 - Smartforms

1. Smartform templates and designer

2. Elements and integration with mobile applications

Lesson 7 - Business Rules

1. Use cases for business rules

2. Business rule configuration

3. Validating and executing business rules

Lesson 8 - Analytics & Reports

1. Business reports via dashboards

2. Report template technologies

3. Generating and customizing reports

Lesson 9 - Crowd Workforce

1. Use cases for crowd service

2. Partner portal and dispatching process

Lesson 10 - Customer Self Service

1. Self-service functionality

2. Self-service portal and interactive chatbot

3. Setup, configuration, and branding

Lesson 11 - Integration

1. Overview of supported integration scenarios

2. Main business objects supported per integration scenario

3. End-to-end process with integration points

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Course Fees

SELF PACED LEARNING

US $ 399.00

Refund Policy

Duration : 15 hrs
Lifetime Free Upgrade
Reference Documents
24x7 Support & Access

WATCH 1st CLASS FREE

Online Class Room Program

US $ 999.00

100% Money Back Guarantee

Duration : 24 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 09 Jun 2026
Weekday Batch 15 Jun 2026
Weekend Batch 13 Jun 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

Trusted By Top Companies Worldwide

Want to know Today's Offer

SAP FSM Certification Exam

Latest Official Certification Name: SAP Certified Application Associate – SAP Field Service Management

Exam Format:

Exam Code: C_FSM_2211
Number of Questions: 80
Types: Multiple choice, scenario-based, drag and drop
Duration: 180 minutes
Passing Score: 70%
Validity: 1 year (requires annual renewal through a "Stay Current" assessment)
Exam Fee: $200 USD

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SAP Field Service Management Training Online