ITIL Training Online

SKU: 3043
15 Lesson
|
25 Hours
|
15K+ Learners
igmGuru offers the best ITIL Training Course program worldwide. This comprehensive course covers all essential ITIL 4 concepts such as Service Value System (SVS), Service Value Chain (SVC), key management practices, governance, continual improvement, stakeholder value, and many more. Our ITIL course curriculum is developed by industry experts with over 15 years of experience in IT service management, process engineering, and digital transformation. Enroll in our ITIL Training Course to gain real hands-on experience through practical scenarios, real-world case studies, and guided simulation exercises aligned with ITIL best practices.
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ITIL Training

Overview

Prerequisites

  • ITIL 4 Foundation is designed for beginners
  • Basic understanding of IT concepts, such as systems, applications, or support activities
  • For advanced modules (CDS, DPI, HVIT, DSV), learners should have:
    • ITIL 4 Foundation certification
    • Practical experience working in IT or service-oriented environments

What Will You Learn

  • The fundamental concepts and terminology of ITIL and IT Service Management (ITSM)
  • How ITIL 4’s Service Value System (SVS) and Service Value Chain (SVC) operate
  • Key ITIL practices such as Incident, Problem, Change, and Service Request Management
  • How to design, deliver, support, and continuously improve IT services
  • Ways to enhance customer experience and co-create value with stakeholders
  • How Agile, Lean, and DevOps integrate with ITIL to improve service delivery
  • Techniques for aligning IT strategy with business objectives
  • How to build value streams that enable efficient workflows
  • How to measure service performance using KPIs, metrics, and reporting models
  • Practical skills to apply ITIL concepts in real-world scenarios, including tool usage
  • The knowledge required to clear the ITIL 4 Foundation exam (or relevant certification level)

Who Should Enroll in This Training?

  • IT Professionals looking to build or strengthen ITSM skills
  • Service Desk Analysts, Incident Managers, Problem Managers, and Change Managers
  • System Administrators, Network Engineers, Cloud Engineers, and Support Engineers
  • Project Managers, Product Owners, and Scrum Masters who work with IT teams
  • Business Analysts involved in process improvement or service delivery
  • IT Operations professionals seeking to understand structured service management
  • Professionals transitioning into IT management or governance roles
  • Teams adopting Agile, DevOps, or digital transformation initiatives

Key Features

Course Curriculum

1. History & evolution of ITIL
2. What is IT Service Management (ITSM)?
3. Key concepts: services, value, outcomes, utility & warranty
4. ITIL 4 vs earlier ITIL versions
5. Overview of the ITIL Service Value System (SVS)
6. Understanding the ITIL certification path
1. The Seven Guiding Principles of ITIL
2. Value co-creation and the service relationship model
3. Organizations, service providers, consumers, stakeholders
4. Service offerings (goods, access to resources, service actions)
5. Costs, risks, and value definition
6. Four Dimensions of Service Management overview
1. Organizations & People
2. Information & Technology
3. Partners & Suppliers
4. Value Streams & Processes
5. How the four dimensions support the Service Value System
1. Components of SVS
2. Governance in ITIL
3. The Service Value Chain (SVC)
4. Practices, value streams, and continual improvement
5. How the SVS ensures a holistic approach to ITSM
1. Plan
2. Improve
3. Engage
4. Design & Transition
5. Obtain/Build
6. Deliver & Support
7. How value chain activities connect to create value streams
1. Continual Improvement
2. Information Security Management
3. Knowledge Management
4. Measurement & Reporting
5. Organizational Change Management
6. Portfolio Management
7. Project Management
8. Relationship Management
9. Risk Management
10. Service Financial Management
11. Strategy Management
12. Workforce & Talent Management
1. Availability Management
2. Business Analysis
3. Capacity & Performance Management
4. Change Enablement
5. Incident Management
6. IT Asset Management
7. Monitoring & Event Management
8. Problem Management
9. Release Management
10. Service Catalog Management
11. Service Configuration Management
12. Service Continuity Management
13. Service Desk
14. Service Level Management
15. Service Request Management
16. Supplier Management
1. Deployment Management
2. Infrastructure & Platform Management
3. Software Development & Management
1. Designing value streams for product & service delivery
2. Service design principles
3. Software development & deployment approaches
4. Managing incidents, problems, changes & releases
5. Service desk roles and tooling
6. Ensuring service quality and support efficiency
1. Customer journey mapping
2. Onboarding/offboarding processes
3. Managing user & customer experiences
4. Service level agreements (SLAs), OLAs, and contracts
5. Co-creation and collaboration practices
6. Measuring customer satisfaction
1. Agile, DevOps & Lean fundamentals
2. High-velocity service delivery models
3. Automation, CI/CD, and rapid deployment
4. Managing resilience, reliability, and rapid change
5. Cloud, AI, and digital product enablement
1. Governance & strategy alignment
2. Planning and measurement models
3. Continual improvement techniques
4. Leadership & change management
5. Using Lean, Agile & iterative approaches
1. Digital transformation concepts
2. Creating digital vision & strategic positioning
3. Innovation & emerging technologies
4. Risk, governance, and policy in digital context
5. Building digital organizations and culture
1. Incident Management detailed practice
2. Change Enablement detailed practice
3. Problem Management deep dive
4. Service Desk best practices
5. Service Level Management deep dive
6. IT Asset Management (ITAM)
7. Monitoring & Event Management
8. Release & Deployment deep dive
9. Each practice covers roles, workflows, KPIs, tools & automation
1. Choosing ITSM tools (ServiceNow, Jira, BMC, Freshservice, etc.)
2. Configuration of workflows & automation
3. Reporting dashboards & KPIs
4. Building end-to-end service value streams
5. Governance, audits & compliance integration
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+91 7240740740 (India)
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Course Fees

Online Class Room Program

US $ 799.00
100% Money Back Guarantee
  • Duration : 25 Hrs
  • Plus Self Paced

Classes Starting From

  • Fast Track Batch 24 Oct 2026
  • Weekday Batch 26 Oct 2026
  • Weekend Batch 24 Oct 2026

Corporate Training

Corporate Training
  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • 24x7 Support
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ITIL Certification

This course is aligned with the official certification exam mentioned below:

Certification Name

ITIL 4 Foundation Certification (PeopleCert)

Exam Format

  • Duration: 60 minutes
  • Number of Questions: 40 multiple-choice questions
  • Passing Score: 65% (26 correct answers out of 40)
  • Type: Knowledge-based questions aligned with ITIL 4 concepts
  • Mode: Online proctored exam via PeopleCert or authorized test centers

Exam Cost

It typically costs $314 USD, (pricing may vary based on region and promotions).

We will also provide a course completion certificate upon successfully finishing the ITIL Training.

ITIL Certification

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