ServiceNow CMDB Training Online

SKU: 2231
10 Lesson
|
16 Hours
igmGuru offers the best ServiceNow CMDB Training Course worldwide for learners of all levels. Our training includes key topics such as CMDB design and architecture, CI Class Manager, data population through Discovery and Integrations, CMDB Health and Auditing, CSDM alignment, Service Mapping and many others. The course content of our ServiceNow CMDB Certification Course is developed by industry experts with over 10 years of experience in IT Service Management (ITSM), IT Operations (ITOM), and Configuration Management.

Overview

Enroll now in our ServiceNow CMDB Training Course to gain hands-on experience through live interactive sessions, real-world configuration exercises, and personalized mentorship.

Prerequisites

  • Basic Understanding of ITSM Concepts
  • Knowledge of tables, forms, lists, and relationships within ServiceNow
  • Basic Database Knowledge

What Will You Learn

  • Grasp the purpose, structure, and key components of the ServiceNow CMDB.
  • Learn how CMDB supports ITSM, ITOM, and overall service visibility.
  • Build a well-structured CI class model using CI Class Manager.
  • Align your CMDB with the Common Service Data Model (CSDM) and ITIL best practices.
  • Explore multiple data ingestion methods — including Discovery, Service Mapping, Import Sets, and IntegrationHub ETL.
  • Configure and apply Identification and Reconciliation (IRE) rules to manage data accuracy and avoid duplicates.
  • Monitor CMDB completeness, correctness, and compliance using Health Dashboards.
  • Learn to troubleshoot and maintain data quality with effective governance strategies.
  • Use the CMDB Query Builder and Service Maps to visualize CI relationships and dependencies.
  • Generate reports and insights to support service impact analysis and operational decision-making.
  • Understand how CMDB connects with ITSM, ITOM, Security Operations, and Asset Management.
  • Implement CMDB-driven automation and workflows across the ServiceNow ecosystem.

Key Features

Course Curriculum

1. What is a CMDB & why it matters
2. Benefits, challenges, and use cases
3. Difference between CI (Configuration Item) vs Asset
4. CMDB in ITIL / ITSM context
1. Establishing goals, scope, and stakeholders
2. Designing data model and taxonomy
3. CI classes, attributes, and relationships
4. Aligning with CSDM or organizational data models
1. Tables and schema in CMDB
2. CI Class Manager (defining classes)
3. Relationships and dependency modeling
4. CMDB Workspace / 360 / dashboards
1. Discovery & Service Mapping
2. Agent Client Collector (ACC)
3. IntegrationHub / ETL
4. Service Graph Connectors / Third-party integrations
1. Identification rules & strategies
2. Reconciliation rules (how to merge / dedupe)
3. Dynamic reconciliation
4. Handling duplicate CIs
1. CMDB Health (correctness, completeness, compliance)
2. Health Dashboard & metrics
3. CI lifecycle management (retirement, statuses)
4. Certification, attestation & data policies
1. CMDB Query Builder
2. Visual maps / Unified Map
3. Dashboards, KPIs, analytics
4. Root cause analysis, trend & impact
1. Common data issues & remediation
2. Performance tuning & scaling
3. Best practices, patterns, and “pitfalls to avoid”
4. Versioning, upgrades, plugin impacts
1. Multi-domain / multi-source CMDB
2. CMDB in scaled / federated environments
3. Integrating with other modules (e.g. ITOM, Security, DevOps)
4. Using new features or plugins (as per recent releases)
1. Real or simulated case study to build a CMDB from scratch
2. Lab exercises for ingestion, reconciliation, governance
3. Use of sandboxes / PDI (Personal Developer Instance)
Talk To Us

We are happy to help you

1-800-7430-173 (US Toll Free)
Drop Us a Query
Fields marked * are mandatory

Request For Live Demo Class

Course Fees

Online Class Room Program

US $ 799.00
100% Money Back Guarantee
  • Duration : 30 Hrs
  • Plus Self Paced

Classes Starting From

  • Fast Track Batch 07 Jun 2026
  • Weekday Batch 08 Jun 2026
  • Weekend Batch 13 Jun 2026

Corporate Training

Corporate Training
  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • 24x7 Support

Trusted By Top Companies Worldwide

MITSUBISHI
Emirates
BECHTEL
Tech Mahindra
Techmill
metacube
Fareportal
Trelleborg
Capgemini
AU Small Finance Bank
United Nations
Inter Mid
SoftFlex
align
utthunga
Rimini Street
EJADAH
Yash Technologies
suyati
Hettich
APPCINO

Want to know Today's Offer

X

ServiceNow CMDB Certification

Upon successfully completing the ServiceNow CMDB Training, we will provide a course completion certificate to all learners. This certificate validates your expertise in CMDB design, implementation, and maintenance using ServiceNow.

ServiceNow CMDB Certification

Reviews


Login
Don't have an account?
Sign Up

Our Alumni works at

HCL
FAI
YOKAGAWA
Tech Mahindra
SOCIETE GENERALE
SAMSUNG
EMIDS
DHL
FedEx
PayPal
BOSCH
asian paints
MICRO FOCUS
hgs
eClerx
Nasdaq
Persistent
CSS CORP
×

Your Shopping Cart


Your shopping cart is empty.