Salesforce Agentforce Training Online

7 Lesson

20 Hours

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igmGuru offers the best Salesforce Agentforce course online. This training covers key topics like Service Cloud basics, Agent Workspace, Omni-Channel routing, Case Management, and Slack integration. Designed by certified Salesforce experts, the course prepares you to support high-performance service teams using Agentforce. Enroll now to boost your skills and work toward Salesforce certifications like the Service Cloud Consultant.

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Salesforce Agentforce Course Overview

Who Should Attend?

Salesforce Service Cloud administrators and consultants
Customer support leaders and operations managers
AI and automation specialists
Professionals preparing for Salesforce certifications (e.g., Service Cloud Consultant, AI Associate)

Prerequisites

Basic understanding of Salesforce Service Cloud
Familiarity with Lightning Experience
Knowledge of Case Management and Omni-Channel routing
Access to a Salesforce org with Agentforce features enabled

What You Will Learn

Set up and customize the Agent Workspace
Configure Omni-Channel routing and Case Management within Agentforce
Design and deploy AI-powered agents using Agent Builder and prompt templates
Define conversational flows and agent behavior
Integrate Slack for seamless team collaboration
Use Salesforce Data Cloud to provide AI agents with real-time customer context
Apply prompt engineering strategies to reduce AI hallucination and improve response accuracy
Test and monitor agent performance using Agentforce Testing Center
Understand Agentforce licensing, user roles, and security controls
Ensure data privacy, compliance, and governance in AI workflows

Key Features

Instructor Led Training : 30 Hrs
24 X 7 Lifetime Support
1 On 1 Training Option Available
Experienced & Professional Trainers
Small Batches
100% Job Assistance

Salesforce Agentforce Online Training Modules

Lesson 1 - Introduction to Agentforce

1. What is Agentforce and how it relates to Service Cloud

2. Overview of AI-driven service agents in Salesforce

3. Understanding Agent Workspace and typical use cases

4. Benefits for service teams and support organizations

5. Positioning Agentforce within the broader Salesforce AI ecosystem

Lesson 2 - Setting Up Agentforce

1. Enabling Agentforce features in Salesforce

2. Configuring Agent Workspace layouts and components

3. Setting up Omni-Channel routing for intelligent case and chat distribution

4. Integrating Knowledge Base for agent guidance and deflection

5. Automating case creation, escalation, and resolution through Agentforce

Lesson 3 - Data Management and Integration

1. Using Salesforce Data Cloud to unify customer data for AI context

2. Integrating Slack for agent collaboration and real-time notifications

3. Handling CRM data, customer profiles, and Knowledge articles

4. Ensuring data quality and reliability for agent usage

Lesson 4 - Building and Managing Agents

1. Creating and managing agents using Agent Builder

2. Defining agent topics, triggers, and actions (Flows, Apex, prompts)

3. Structuring multi-step agent interactions for complex use cases

4. Managing agent versions, lifecycle, and rollback options

Lesson 5 - Prompt Design and AI Integration

1. Designing effective prompt templates for agent responses

2. Grounding AI responses with Salesforce data

3. Reducing hallucination in generative AI outputs

4. Best practices for prompt engineering, testing, and refinement

5. Ensuring privacy, bias mitigation, and ethical AI standards

Lesson 6 - Deployment and Monitoring

1. Deploying agents into Salesforce UI, Service Console and Slack

2. Using Agentforce Testing Center to simulate and validate agent behavior

3. Monitoring agent performance and usage with built-in analytics

4. Optimizing agent workflows based on live data and feedback

Lesson 7 - Security, Governance, and Licensing

1. Understanding Agentforce and Salesforce AI licensing requirements

2. Implementing secure access controls and permission sets

3. Managing user roles and compliance policies

4. Ensuring audit readiness and data governance

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Salesforce Agentforce Online Course Fees

SELF PACED LEARNING

US $ 399.00

Refund Policy

Duration : 20 hrs
Lifetime Free Upgrade
Reference Documents
24x7 Support & Access

WATCH 1st CLASS FREE

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 20 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 10 Jul 2026
Weekday Batch 13 Jul 2026
Weekend Batch 11 Jul 2026

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Salesforce Agentforce Certification Exam

Salesforce Agentforce Certification Exam Guide 2026

The Salesforce Agentforce Certification validates your ability to build, manage, and optimize AI-powered service agents using Salesforce technologies. This exam focuses on skills such as prompt engineering, agent design, data grounding, and integration with Service Cloud and Data Cloud.

Exam Details

Exam Name: Salesforce Certified Agentforce Specialist (AI-201)
Total Questions: 60 (with up to 5 unscored)
Duration: 105 minutes
Passing Score: 65%
Question Format: Multiple choice / scenario-based
Delivery Method: Online proctored or testing center
Exam Fee: $200, $100 for retake
Validity: Requires annual maintenance via Trailhead
Prerequisites: None officially; 6+ months of hands-on experience recommended

Salesforce Agentforce Certification Exam

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Salesforce Agentforce Training Online