Salesforce Business Analyst (BA) Course Online

Salesforce Business Analyst course covers the skills and best practices required to analyze business requirements, improve business processes, and deliver successful Salesforce solutions. Build your skills in requirements gathering, stakeholder management, business process mapping, user stories, Salesforce capabilities, Agile methodologies and more.

Learning Objectives

• Understand Salesforce platform fundamentals
• Learn core business analysis concepts and methods
• Gather and document business requirements
• Map business processes to Salesforce solutions
• Create user stories and acceptance criteria
• Understand data modeling, migration, and integrations
• Prepare for Salesforce Business Analyst certification

Prerequisites

• No mandatory prerequisites
• Basic knowledge of business processes or CRM concepts
• Familiarity with Salesforce is an advantage

What You Will Learn

1. Introduction to Salesforce and CRM Fundamentals
2. Role and Responsibilities of a Salesforce Business Analyst
3. Understanding Business Processes and Requirements Gathering
4. Stakeholder Analysis and Communication Strategies
5. Business Process Mapping and Workflow Design
6. Translating Business Needs into Functional Salesforce Solutions
7. Writing Effective User Stories and Acceptance Criteria
8. Agile and Scrum Methodologies in Salesforce Projects
9. Requirements Documentation and Traceability Management
10. Development Support and Change Request Handling
11. User Acceptance Testing (UAT) Planning and Execution
12. Post-Implementation Review and Continuous Improvement
13. Measuring Solution Adoption and Business Impact
14. Preparing for the Salesforce Certified Business Analyst Exam