Salesforce Business Analyst (BA) Course Online

7 Lesson

40 Hours

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igmGuru offers the best Salesforce Business Analyst Training Online worldwide. This course is designed by certified experts with over 15 years of real-world experience in Salesforce and business process analysis. In this Salesforce Business Analyst course, you’ll explore all the essential topics such as Salesforce fundamentals, CRM analytics, data management, process mapping, requirements gathering, and stakeholder communication. You’ll also get hands-on practice with Salesforce tools and real project scenarios to build practical skills. By the end of the course, you’ll be clear the latest Salesforce Business Analyst Certification Exam to become certified.

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Salesforce Business Analyst Course Training Online

Salesforce Business Analyst Training Overview

Learning Objectives

Understand Salesforce platform fundamentals
Learn core business analysis concepts and methods
Gather and document business requirements
Map business processes to Salesforce solutions
Create user stories and acceptance criteria
Understand data modeling, migration, and integrations
Prepare for Salesforce Business Analyst certification

Prerequisites

No mandatory prerequisites
Basic knowledge of business processes or CRM concepts
Familiarity with Salesforce is an advantage

What You Will Learn

Introduction to Salesforce and CRM Fundamentals
Role and Responsibilities of a Salesforce Business Analyst
Understanding Business Processes and Requirements Gathering
Stakeholder Analysis and Communication Strategies
Business Process Mapping and Workflow Design
Translating Business Needs into Functional Salesforce Solutions
Writing Effective User Stories and Acceptance Criteria
Agile and Scrum Methodologies in Salesforce Projects
Requirements Documentation and Traceability Management
Development Support and Change Request Handling
User Acceptance Testing (UAT) Planning and Execution
Post-Implementation Review and Continuous Improvement
Measuring Solution Adoption and Business Impact
Preparing for the Salesforce Certified Business Analyst Exam

Key Features

1 On 1 Training Option Available
24 X 7 Lifetime Support & Access
Small Batches Upto 10 Participants
Experienced & Professional Trainers
Flexible Schedule
Instructor Led Training : 40 Hrs

Salesforce Business Analyst Course Modules

Lesson 1 - Customer Discovery

1. Understanding business strategies and goals

2. Identifying business challenges and opportunities

3. Analyzing current Salesforce or system usage

4. Role of a Business Analyst in Salesforce projects

5. Applying the Salesforce implementation lifecycle

6. Aligning Salesforce capabilities with business requirements

Lesson 2 - Collaboration with Stakeholders

1. Identifying and classifying stakeholders

2. Leading discovery and requirement gathering sessions

3. Communication and relationship management

4. Translating business needs into functional requirements

5. Managing scope, priorities, and stakeholder consensus

Lesson 3 - Business Process Mapping

1. Defining business process scope and boundaries

2. Creating process flow diagrams and maps

3. Analyzing current-state vs. future-state processes

4. Identifying process bottlenecks and improvement areas

5. Documenting and presenting process changes

Lesson 4 - Requirements Management

1. Differentiating business needs, requirements, and user stories

2. Requirement gathering techniques (interviews, workshops, surveys)

3. Requirement prioritization and validation

4. Managing requirement dependencies and versions

5. Maintaining requirement traceability

Lesson 5 - User Stories and Acceptance Criteria

1. Writing effective user stories

2. Defining acceptance criteria and “Definition of Done”

3. Managing user stories in Agile and Scrum frameworks

4. Aligning user stories with business objectives

5. Conducting backlog grooming and sprint planning

Lesson 6 - Development Support and User Acceptance Testing (UAT)

1. Supporting development teams during implementation

2. Clarifying requirements and managing change requests

3. Planning and executing user acceptance testing (UAT)

4. Managing test cases, results, and approvals

5. Ensuring solution alignment with business goals

Lesson 7 - Post-Implementation and Continuous Improvement

1. Measuring solution adoption and user satisfaction

2. Gathering feedback for enhancements

3. Maintaining system documentation

4. Supporting continuous process improvement initiatives

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Course Fees

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 40 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 24 Jun 2026
Weekday Batch 29 Jun 2026
Weekend Batch 27 Jun 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

Trusted By Top Companies Worldwide

Want to know Today's Offer

Salesforce Business Analyst Certification Exam

The official certification for this course is Salesforce Certified Business Analyst. This credential validates your ability to understand business needs, collaborate with stakeholders, and translate requirements into scalable Salesforce solutions.

Exam Details:

Certification Name: Salesforce Certified Business Analyst
Exam Format: Multiple-choice and multiple-select questions
Number of Questions: 60 questions
Duration: 105 minutes
Passing Score: 72%
Exam Type: Proctored (online or at a test center)
Prerequisite: Salesforce Administrator Certification (recommended but not mandatory)

Salesforce Business Analyst Certification Exam

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Salesforce Business Analyst (BA) Course Online