How To Learn ServiceNow: A Complete Guide For Beginners

November 7th, 2023
Learn ServiceNow

ServiceNow is a name that you must have definitely heard if you belong to the tech world. This cloud solution enterprise is widely used for process automation, IT business management, IT service management, and IT operation management. It does a lot of things and aids businesses in a lot of ways.

In this blog, we will take a closer look at how to learn ServiceNow. As a beginner, you must have a lot of questions including where to go for ServiceNow developer training. We intend to help you get answers to all of them. So, let us begin by answering the basic question of ‘What is ServiceNow'.

What is ServiceNow?

ServiceNow is an extremely popular cloud-based platform that facilitates in efficiently optimizing an organization's IT operations. This ITSM (IT Service Management) solution was created for the purpose of aiding businesses in managing their IT services in the best possible manner.

The best part about ServiceNow is that it is useful for companies of all sizes and nature. Thanks to its myriad features, it has become a popular name among companies that intend to manage their IT services efficiently.

What Does ServiceNow Do?

Want to know ‘what does ServiceNow' do? Let us take a look at some of the key things that ServiceNow is being used for.

  1. Automates Siloed Processes

Over 80% of companies on the list of Fortune 500 have used ServiceNow to modernize their technology. When siloed processes are automated and digitized, everyone benefits.

  1. Enhances Employee Experience

Processes that earlier required manual intervention can now be carried out easily by using the ServiceNow platform. This one tool has made everything easier for employees.

  1. Adds Ease to Business

Businesses are now experiencing an added layer of ease with ServiceNow. Communication and engagement has become more efficient with this platform.

What is ServiceNow Used for?

With the aid of ServiceNow, companies can set systems that manage, structure, define, and automate IT services for them. In simpler terms, ServiceNow can be thought of as a tool with which companies can raise and track tickets while processing and cataloging usual IT service requests. These requests include-

  • Incidents
  • Problems
  • Change, etc. 

ServiceNow has categorized its cloud offerings in five basic categories -

  • Security
  • HR
  • Business apps
  • Customer Service
  • IT

Here is a list of the sectors where ServiceNow is majorly being used -

  • Healthcare
  • Education
  • Manufacturing
  • Financial services
  • Telecommunications
  • Government

How To Learn ServiceNow?

A lot of people, especially beginners, face difficulties when finding an answer to how to learn ServiceNow. Today, we are going to make this process easier by giving you a straight answer to help you. Here are some things you can do to learn ServiceNow.

1. ServiceNow Online Training

If you are someone who wishes to learn ServiceNow but are unsure about spending so much time in going for an offline classroom training, then enrolling in a ServiceNow online training program is the best idea. The right training will help you learn all essential skills and get ahead with important knowledge at your own convenience and pace. Choose the right institute.

What is ServiceNow Training Fee?

ServiceNow training fee in India for online classroom program is somewhere around ₹39950. However, this number can change as per changing offers and discounts.

2. Now Learning Platform

You can learn from trained professionals from ServiceNow who offer classes to those looking for the right beginning. Sign up with ServiceNow's Now Learning Platform and learn about concepts like GRC (Governance, Risk, and Compliance), ITOM (IT Operations Management), and CMDB (Configuration Management Database).

3. ServiceNow Community

Once you complete your ServiceNow training program, you can join the ServiceNow community to stay updated with what is happening in this sector. This community will help you learn and grow as you get to learn more about how other professionals of this field are doing, what they are learning, what problems they are facing, and how those problems are being solved.

4. ServiceNow Tutorials

Learning any technology is an ongoing process and one of the best ways to keep yourself updated is via ServiceNow tutorial. YouTube is full of useful and high-quality content videos that will help you learn a lot of things.

learn ServiceNow Online

5. ServiceNow Docs

ServiceNow Docs is a learning path offered by ServiceNow itself. Here it hosts a complete product documentation for every feature that it offers. Thus, anyone can go there, find the features they work with or are interested in, and learn more about using them.

How To Learn ServiceNow


To enjoy a successful career in the tech world and field of project management, you need to have a good knowledge of various leading tools and platforms. ServiceNow is a name that is sure to yield results for a company and thus, those with knowledge and skills in this platform are bound to get preference during the hiring process. All you need to do to become a pro in this field is to enroll in a good ServiceNow certification program.

Learn ServiceNow FAQs (Frequently Asked Questions)

Q1. How many types of ServiceNow certifications are there?

Ans. There are 3 types of ServiceNow certifications - 

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist
  • ServiceNow Certified Application Developer

Q2. Is IT easy to learn ServiceNow?

Ans. Learning ServiceNow is not as hard as many people think. Yes, there are certain requirements and recommendations that will aid you in learning it faster, but it is not a difficult process altogether.

Q3. What skills are needed for ServiceNow?

Ans. If you wish to become a ServiceNow developer, then you must have in-depth knowledge of Java along with a good understanding of CSS, HTML, SQL, XML, UI, and structural programming concepts.

Q4. Is ServiceNow developer a high paying job?

Ans. Yes, ServiceNow is a high paying job and as your expertise and experience increases, your pay is bound to increase too.

Q5. Which ServiceNow certification is easy to get?

Ans. The easiest ServiceNow certification is the System Administrator certification.

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