ServiceNow Tutorial- Learn ServiceNow From Scratch

January 20th, 2024
ServiceNow Tutorial

ServiceNow has facilitated IT companies to save money and time by working with all the departments on a single platform. This cloud solutions enterprise is being extensively used for IT operation management, IT service management, IT business management, and process automation. As per a research report published by MarketsandMarkets, there is going to be growth in the global Cloud ITSM market size from $4.7 billion USD in 2020 to $12.2 billion USD in 2025. And since ServiceNow is high on the list of leading Cloud ITSM players, those with knowledge in this field will get to experience a good growth too. This ServiceNow tutorial will give you insights on how to learn ServiceNow from scratch!

ServiceNow Tutorial - A Guide on How to Learn ServiceNow

This ServiceNow tutorial has been crafted for those who are interested in gaining knowledge about this platform and making a career with it. But before we get there, let's better understand what ServiceNow is, its architecture, products, and installation process.

What is ServiceNow?

Let's discuss what is ServiceNow. Basically, ServiceNow is a popular cloud-based workflow automation platform that aids enterprise organizations. Established in 2003, this one platform facilitates connection between all the elements of an organization's IT network, incorporating employee and business requirements, and managing everything under a single roof. 

Today, ServiceNow is the ultimate service management platform that provides one highly valuable solution to bring together all business functions. Thus, be it marketing, security, HR, finance, or customer service, ServiceNow integrates and manages everything for enhanced efficiency and performance.

ServiceNow Architecture & Elements

ServiceNow has picked a multi-instance architecture for all employees with an individual resource stack. This unique instance is created to provide the liberty of dealing with every single user's fundamental requirements, which further facilitates in dealing with the customer-customer base.

ServiceNow Architecture

Here are a few elements of ServiceNow Architecture-

  • Orchestration
  • Web Services
  • Load Balancer
  • Internet IPSEC
  • Apache Webserver
  • Client Site
  • LDAP
  • Enterprise Portal
  • Mobile Ready

ServiceNow Products

Here is a list stating some key ServiceNow products segregated in groups by the workflow or intended user.

  1. IT Workflows
  • IT Operations Management (ITOM)
  • IT Service Management (ITSM)
  • IT Asset Management (ITAM)
  • Governance, Risk & Compliance
  • Strategic Portfolio Management
  • Security Operations
  1. Customer Workflows
  • Customer Service Management (CSM)
  1. Employee Workflows
  • Workplace Service Delivery
  • Procurement Service Management
  • HR Service Delivery
  • Legal Service Delivery
  1. Creator Workflows
  • Automation Engine
  • App Engine
  • Integration Hub

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Steps for ServiceNow Installation

Here are the steps you must follow for ServiceNow installation.

Step 1. Go to and download the setup.

Step 2. Get started with the registration process and fill in all necessary details.

Step 3. User verification methods to activate your account. Sign in once it is activated.

Step 4. Accept the terms and conditions of the developer agreement to successfully create your account.

Step 5. Upon signing in, you will see a dashboard consisting of 'Request Instance' asking for you a reason you are using the instance.

Step 6. Out of the three options, select London Release Notes.

Step 7. Once the instance is processed, a username and password will be shown with which you can use that instance.

Step 8. Upon clicking on the login instance option, you will be directed to change your default password due to security reasons.

Step 9. Once everything is done, you will be able to see your instance dashboard. This is where you can use the various features to manage your services.

What Are The Levels of ServiceNow Certification?

Getting a ServiceNow certification is worth considering for a better career growth. There are three levels of ServiceNow certifications as stated below:

  1. ServiceNow Certified Admin

ServiceNow Certified Admin is an entry-level certification that assesses the individual's understanding of basic administrative knowledge. This is a recommended level before moving ahead.

  1. ServiceNow Certified Developer

Those interested in having a career in building custom workflows and apps must go for the ServiceNow Certified Developer (SCD) certification. It has two exam types - SCD1 and SCD2. While SCD2 consists of more difficult questions, a good ServiceNow Developer training will help you ace it.

  1. ServiceNow Certified Professional

The next level is ServiceNow Certified Professional or SCP, which is for those who are interested in writing more complex code. Depending on your job role, industry, position, and company, you might also have to code in other languages like C++ or Java.

How To Learn ServiceNow?

If you are still wondering how to begin your journey with ServiceNow, then here is how you can ace this platform.

  1. Choose the Right Certification

There are dozens of ServiceNow certifications and it is very important to pick the right one to move forward with. Every certification will render you a different set of benefits. A good counselor can help you find which one is the best for you.

  1. Enroll in the Right Training Program

Only the right ServiceNow training program can help you gain enough confidence to ace any certification exam. You can do ServiceNow training free or go for a paid one. While there are many free options, ensure you pick one on the basis of the kind of knowledge and skills it will help you learn.

  1. Prepare Well

Just because your training is over doesn't mean you have to step right into your certification program. Go through the study material and videos you have. A good ServiceNow tutorial will also be useful in preparing for your exam to come.

  1. Gain Hands-on Experience

Since you will be working on projects as soon as you step into a job, gaining hands-on experience is a plus. You can do so by working on practice projects, joining an internship program, or picking freelance work.

  1. Take Practice Tests

Before you set out to appear for your certification exam, it is always a good idea to take practice tests. This will give you information on the kind of questions that will come, the exam pattern, and how much time should be spent on each question.


This ServiceNow tutorial aims at giving you a 360-degree view of ServiceNow. We have covered some essential topics like what ServiceNow is, its architecture, products, certification level, and what steps you can take to prepare for it. The future for ServiceNow is bright and by getting certified in this field today, you will ensure your career's success too. So, begin today and make the most of the resources around you!

ServiceNow Tutorial FAQs (Frequently Asked Questions)

Que 1. Is ServiceNow easy to learn with ServiceNow Tutorial?

Answer. No, ServiceNow is not as easy to learn as many might think. However, nothing is impossible with the right ServiceNow training or tutorial.

Que 2. Which language is required for ServiceNow?

Answer. JavaScript is required for ServiceNow.

Que 3. What are the 3 main parts of ServiceNow?

Answer. The three main parts of ServiceNow are - ITSM, ITOM, and CSM.

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