ServiceNow AI Course Online

SKU: 3041
9 Lesson
|
30 Hours
ServiceNow AI Training helps learners understand how ServiceNow uses artificial intelligence, machine learning, automation, predictive intelligence, and workflows to enhance ITSM, HR, and enterprise operations. This program covers AI Search, Generative AI features, Virtual Agent enhancements, ServiceNow predictive analytics, and implementation best-practices. After the training, you’ll be able to build smart workflows using ServiceNow AI capabilities and prepare for the latest ServiceNow certifications.

Overview

Prerequisites

  • Basic ServiceNow knowledge
  • Understanding of ITSM concepts
  • Basic workflow knowledge

What Will You Learn

  • ServiceNow AI fundamentals
  • Generative AI features
  • Predictive Intelligence
  • Now Assist configuration
  • Virtual Agent + NLU
  • AI Search setup
  • AI Agents implementation
  • AI-based case automation
  • Performance analytics with AI
  • Real use-case workflows

Key Features

Course Curriculum

1. Introduction to AI & ML
2. AI in ServiceNow
3. Responsible AI & governance
1. What is Generative AI
2. Now Assist overview
3. Generative AI use cases
1. Predictive models
2. Classification & routing
3. Predictive analytics
1. LLM features
2. Summarization
3. Response generation
4. Knowledge article creation
1. Virtual Agent setup
2. AI-based conversation flows
3. NLU Studio
4. Intent detection
1. AI Agents overview
2. AI Agent Studio
3. AI Agent Orchestrator
4. AI Control Tower
1. AI Search configuration
2. Ranking models
3. Search experience
1. ITSM automation
2. HR Case automation
3. CSM workflows
4. Self-service automation
1. AI analytics metrics
2. Forecasting
3. Reporting
Talk To Us

We are happy to help you

1-800-7430-173 (US Toll Free)
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Course Fees

Online Class Room Program

US $ 799.00
100% Money Back Guarantee
  • Duration : 30 Hrs
  • Plus Self Paced

Classes Starting From

  • Fast Track Batch 23 Jun 2026
  • Weekday Batch 29 Jun 2026
  • Weekend Batch 27 Jun 2026

Corporate Training

Corporate Training
  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • 24x7 Support

Trusted By Top Companies Worldwide

MITSUBISHI
Emirates
BECHTEL
Tech Mahindra
Techmill
metacube
Fareportal
Trelleborg
Capgemini
AU Small Finance Bank
United Nations
Inter Mid
SoftFlex
align
utthunga
Rimini Street
EJADAH
Yash Technologies
suyati
Hettich
APPCINO

Want to know Today's Offer

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ServiceNow AI Certification Exams

Our training prepares you for the official ServiceNow AI certifications. Below are the details:

  • ServiceNow AI Agents Micro-Certification
  • ServiceNow Agentic AI Executive Micro-Certification

Exam Format:

  • Exam Mode: Online
  • Question Type: Multiple-choice / Scenario-based
  • Duration: 60–90 minutes
  • Passing Score: varies per certification
  • Language: English
ServiceNow AI Certification Exams

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