Servicenow Admin Certification Training

14 Lesson

20 Hours

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igmGuru provides the best ServiceNow Admin training online worldwide. The syllabus of this course covers essential topics such as managing users and roles, configuring tables, forms and fields, workflow automation, incident, problem, and change management. You will also learn advanced skills in business rules, SLAs, notifications, and security management. We have successfully trained over 600 individuals globally. After completing this 25-hour ServiceNow Admin course, you will be fully prepared to take the ServiceNow Certified System Administrator (CSA) exam and become a certified ServiceNow Administrator.

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Servicenow Admin Course Overview

This course provides a comprehensive introduction to ServiceNow administration, equipping you with the foundational knowledge and hands-on skills needed to configure, manage, and maintain a ServiceNow instance. You will learn how administrators work with the platform, control access, manage data and configurations, and support business processes as requirements change.

Prerequisites

Basic IT / ITSM knowledge (incident, problem, change, request workflows)
Familiarity with databases, tables, and forms
Willingness for hands-on practice on a ServiceNow developer instance
Optional: 3-6 months IT support/help-desk experience

What Will You Learn

Navigating the ServiceNow interface and modules
User and role management
Creating and managing tables, forms, and fields
Configuring lists, filters, and reports
Automating workflows and business rules
Managing Service Catalogs and Request Items
Handling incidents, problems, changes, and knowledge base
Data import, export, and basic data management
Introduction to notifications, approvals, and SLA management
Basics of scripting for automation and customization
Preparing for ServiceNow Certified System Administrator (CSA) exam

Career Opportunities

ServiceNow System Administrator
IT Service Management (ITSM) Analyst
ServiceNow Developer (Entry-level)
IT Operations Specialist
ServiceNow Consultant
Business Process Analyst
ServiceNow Support Engineer
Project/Implementation Manager (ServiceNow Projects)

Key Features

1 On 1 Training Option Available
24 X 7 Lifetime Support & Access
Small Batches Upto 10 Participants
Experienced & Professional Trainers
100% Job Assistance
Flexible Schedule

Course Curriculum

Lesson 1 - Introduction to ServiceNow

1. Overview of ServiceNow platform

2. Key modules and applications (ITSM, ITOM, ITBM)

3. ServiceNow Architecture (multi-instance, cloud)

4. ServiceNow navigation and user interface

Lesson 2 - Navigating the ServiceNow Interface

1. Homepage, navigation pane, and modules

2. Record lists and views

3. Using global search and filters

4. Using the "Application Navigator" and "Favorite" features

Lesson 3 - User and Role Management

1. Creating and managing user records

2. Role-based access control (RBAC)

3. User groups and roles

4. Configuring user authentication (SSO, LDAP)

5. Access Control Lists (ACL) and security settings

Lesson 4 - Tables, Forms, and Fields Configuration

1. ServiceNow data schema and tables

2. Creating and modifying forms

3. Configuring field types and properties

4. Table relationships (Reference fields, Dictionary)

5. Dictionary and Schema Map

Lesson 5 - Working with Lists, Filters, and Reports

1. List views (Personal and System)

2. Configuring filters and saving views

3. Report generation and management

4. Dashboards and Performance Analytics

5. Exporting data (CSV, Excel, PDF)

Lesson 6 - Service Catalog and Request Management

1. Creating and managing service catalog items

2. Configuring catalog variables and UI policies

3. Workflow for request items and tasks

4. Service Catalog Approval workflows

5. Managing Record Producers and Order Guides

Lesson 7 - Incident, Problem, and Change Management

1. Incident management process and lifecycle

2. Problem and Change management workflows

3. Creating and managing change requests

4. Approval workflows and notification rules

5. SLAs (Service Level Agreements) for ITSM modules

Lesson 8 - Business Rules, Workflows, and Flow Designer

1. Introduction to Business Rules (Data, Display, Query, Action)

2. Workflow fundamentals and components

3. Automating tasks with Flow Designer

4. Creating approval and notification flows

5. Orchestrating tasks with IntegrationHub

Lesson 9 - Data Import and Export

1. Import sets and transform maps

2. Importing data from external sources

3. Exporting data to CSV/Excel and other formats

4. Data Lookup and Transformation Rules

5. Data quality and mapping best practices

Lesson 10 - Basic Scripting and Automation

1. Client Scripts (onLoad, onChange, onSubmit)

2. Server Scripts (Business Rules, Script Includes)

3. GlideRecord for querying data

4. GlideAjax for client-server communication

5. Customizing UI actions, context menus

Lesson 11 - Service Level Agreements (SLAs), Notifications, and Approvals

1. SLA definitions and management (Incident, Problem, Change)

2. Creating and managing notification rules

3. Configuring email templates and alerts

4. Approvals in workflows and Change Management

5. Escalations and automated actions

Lesson 12 - Security and Access Control

1. User Authentication (LDAP, Single Sign-On, MFA)

2. Setting up Access Control Lists (ACLs)

3. Role-based security and permissions

4. Data encryption and security best practices

5. Configuring security policies (Multi-Factor Authentication, password policies)

Lesson 13 - Application Development and ServiceNow Studio

1. Introduction to ServiceNow Studio

2. Creating scoped applications

3. Application development lifecycle (Create, test, deploy)

4. ServiceNow APIs and integration

5. Using ServiceNow IDE (Integrated Development Environment)

Lesson 14 - Upgrade, Maintenance, and Best Practices

1. ServiceNow updates and patches

2. Change Management for platform upgrades

3. Performance tuning and optimization

4. Logging, monitoring, and troubleshooting

5. Best practices for system customization and development

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1-800-7430-173 (US Toll Free)

+91 7240740740 (India)

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Course Fees

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 20 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 21 Aug 2026
Weekday Batch 24 Aug 2026
Weekend Batch 22 Aug 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

Trusted By Top Companies Worldwide

Want to know Today's Offer

Servicenow Admin Certification Exam

Latest official certification name: ServiceNow Certified System Administrator (CSA)

Exam Details:

No of Question: 60
Type: Multiple Choice
Duration: 90 Minutes
Passing Score: 70% (Typically, you need to answer at least 42 questions correctly to pass.)
Mode: Online proctored exam
Language: English
Exam Fee: $300 USD

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Servicenow Admin Certification Training