ServiceNow Fundamentals Course Online

SKU: 2791
9 Lesson
|
25 Hours
igmGuru offers comprehensive ServiceNow Fundamentals training online, available in both instructor-led and self-paced learning modes. This course is designed to help you become a ServiceNow expert by mastering essential concepts like platform navigation, forms, lists, tables, workflows, and ITSM processes. Enroll in the leading ServiceNow Fundamentals course online, structured to align with the latest industry updates and ServiceNow platform releases. At igmGuru, we provide post-training support, job assistance programs, and multiple flexible learning options to help you gain the right skills. After this course completion, person can appear for the ServiceNow fundamentals certification Exam and secure high-paying roles in the IT service management domain.

ServiceNow Fundamentals Course Overview

ServiceNow Fundamentals Training helps you understand how the ServiceNow platform is used in real IT service management work. In this course, you will learn how to handle common processes like incidents, problems, changes, and service requests. You will also explore how users, roles, data, and basic automation work inside ServiceNow. This training builds a strong foundation to support ServiceNow projects and prepares you to work confidently in IT service management roles. The course is delivered by certified trainers who have 18 years of teaching and real-world experience in ServiceNow implementations.

Prerequisites

  • Basic knowledge of IT concepts and databases
  • Familiarity with web browsers and navigation
  • Understanding of ITSM or ITIL concepts (optional)
  • No prior ServiceNow experience required

Eligibility

  • Students and fresh graduates
  • IT professionals and system administrators
  • Developers and functional consultants
  • Professionals transitioning to ServiceNow platform roles

What You Will Learn

  • ServiceNow Platform Overview
  • User Interface and Navigation
  • Lists and Forms
  • Tables, Fields, and Records
  • Service Catalog Management
  • Knowledge Management
  • Flow Designer and Automation
  • Incident Management
  • Problem Management
  • Change Management
  • Notifications and Reporting
  • User Administration and Access Control
  • Scripting and Customization
  • Implementation Best Practices

Key Features

ServiceNow Fundamentals Training Course Modules

1. Overview of the ServiceNow platform
2. Understanding ServiceNow architecture and cloud concepts
3. Exploring user interface and navigation
1. Using lists and filters
2. Configuring list layouts and list controls
3. Creating and editing records in forms
4. Form layout, form design, and related lists
1. Understanding tables, fields, and records
2. Creating and managing tables
3. Using schema maps
4. Importing data and using data management tools
1. Using Service Catalog and Request Management
2. Creating and publishing Knowledge Base articles
3. Managing user roles and permissions for self-service
1. Introduction to Flow Designer
2. Creating, testing, and managing flows
3. Automating processes with actions and triggers
1. Incident Management
2. Problem Management
3. Change Management
4. Service Level Agreements (SLAs)
1. Creating and managing email notifications
2. Setting up conditions and templates
3. Building and sharing reports and dashboards
1. Managing users, groups, and roles
2. Configuring Access Control Rules (ACLs)
3. Understanding data security and permissions
1. Understanding script types (Client, UI Policy, Business Rules)
2. Basic scripting with JavaScript in ServiceNow
3. UI Actions and UI Scripts overview
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Course Fees

Online Class Room Program

US $ 799.00
100% Money Back Guarantee
  • Duration : 25 Hrs
  • Plus Self Paced

Classes Starting From

  • Fast Track Batch 20 Jun 2026
  • Weekday Batch 22 Jun 2026
  • Weekend Batch 20 Jun 2026

Corporate Training

Corporate Training
  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • 24x7 Support

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Want to know Today's Offer

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ServiceNow Certification

igmGuru provides a recognized course completion certificate for ServiceNow Fundamentals. This certificate has lifetime validity and validates your knowledge of the ServiceNow platform, including configuration, administration, and ITSM processes. To earn this certification, simply enroll in the ServiceNow Fundamentals course and complete all required modules and assessments.

Additionally, learners can pursue the official ServiceNow Certified System Administrator (CSA) certification to gain globally recognized credentials and demonstrate their expertise in managing and maintaining the ServiceNow platform.

ServiceNow Certification

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