Introduction to ServiceNow

SKU: M2018
4 Lesson
|
5 Hours
Introduction to ServiceNow explains fundamentals of the ServiceNow platform and its core capabilities. You will learn how ServiceNow helps organizations manage IT services and automate workflows. The course covers key modules, basic navigation, and essential platform concepts.
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Introduction to ServiceNow

Overview

Prerequisites

  • Basic understanding of computers and web-based applications
  • Familiarity with IT concepts or service management is helpful but not required
  • Basic knowledge of databases or workflows is a plus

What Will You Learn

  • Overview of the ServiceNow platform and its core features
  • Navigation and basic usage of the ServiceNow interface
  • Understanding of IT Service Management (ITSM) concepts
  • How workflows and automation work in ServiceNow
  • Introduction to key modules like Incident, Problem, and Change Management
  • Basic concepts of tables, forms, and records in ServiceNow

Key Features

Course Curriculum

1. What is ServiceNow
2. Key features and capabilities
3. Common use cases and benefits
1. ServiceNow architecture
2. Instances, tables, and records
3. Cloud-based platform basics
4. Overview of ITSM modules (Incident, Problem, Change)
1. User interface and navigation
2. Lists, forms, and filters
1. Users, groups, and roles
2. Access control basics
3. Intro to simple customization (forms, fields)
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1-800-7430-173 (US Toll Free)
+91 7240740740 (India)
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Course Fees

Online Class Room Program

US $ 199.00
100% Money Back Guarantee
  • Duration : 5 Hrs
  • Plus Self Paced

Classes Starting From

  • Fast Track Batch 28 May 2026
  • Weekday Batch 01 Jun 2026
  • Weekend Batch 30 May 2026

Corporate Training

Corporate Training
  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • 24x7 Support
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