ServiceNow HRSD Training - HR Service Delivery

SKU: 2197
9 Lesson
|
20 Hours
igmGuru offers a comprehensive ServiceNow HRSD (Human Resource Service Delivery) training online worldwide. Become a ServiceNow HRSD expert and earn a certification to showcase your skills and expertise to hiring managers across organizations. Enroll in the leading ServiceNow HRSD course online, designed with the latest trends and best practices in HR service management. Gain job-ready skills, master HRSD modules, and learn how to streamline HR processes effectively. At igmGuru, we provide post-training support, career guidance, and multiple training modes to help individuals secure high-paying HRSD roles in top companies.
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ServiceNow HRSD Training Online

ServiceNow HRSD Course Overview

Prerequisites

  • Basic understanding of HR processes and workflows
  • Familiarity with IT concepts or ITSM is helpful
  • Basic computer and internet skills

What You Will Learn

  1. Fundamentals of ServiceNow HRSD
  2. Configure and manage HR profiles
  3. Create and resolve HR cases
  4. Develop and use HR knowledge articles
  5. Configure Employee Service Center
  6. Automate lifecycle events
  7. Generate HR reports and dashboards
  8. Integrations - HRIS, Payroll & Identity
  9. Apply HRSD best practices
  10. Use advanced HRSD features (Predictive Intelligence, Virtual Agent, Employee Journeys)

What You Will Be Able to Do After This Course

  1. Configure end-to-end HR Case Management - Build case types, assignment rules, SLAs and approvals mapped to real HR department structures.
  2. Design and deploy Lifecycle Events - Orchestrate multi-department onboarding and offboarding journeys across HR, IT, and facilities.
  3. Build Employee Center experiences - Create personalized self-service portals with catalog items, knowledge articles and smart navigation.
  4. Integrate with Workday, SAP, and ADP- Configure Integration Hub spokes, data mappings and scheduled sync processes for HRIS connectivity.
  5. Deploy AI-powered HR Virtual Agent - Build chatbot conversations that deflect cases, resolve FAQs and route complex issues intelligently.
  6. Build CHRO-ready HR dashboards - Deliver executive-level reporting on case volumes, SLA performance and HR technology ROI.
  7. Govern sensitive HR data confidently - Implement role-based access, HR profile privacy controls and audit-compliant data segmentation.

Key Features

Course Curriculum

1. Overview of HRSD
2. Integration with ServiceNow Platform
1. Setting Up HR Profiles
2. Security and Access Control
1. Creating HR Cases
2. Case Resolution and Closure
1. Creating Knowledge Articles
2. Utilizing Knowledge Articles
1. Configuring Employee Service Center
2. Enhancing Employee Experience
1. Understanding Lifecycle Events
2. Configuring Lifecycle Event Plans
1. Creating HR Reports
2. Analyzing HR Data
1. Implementing HRSD
2. Optimizing HRSD Operations
1. Predictive Intelligence Implementation
2. Virtual Agent Implementation
3. Performance Analytics Advanced
4. Common Service Data Model (CSDM) Fundamentals
5. HR Simulator
6. Employee Journey Management
7. Journey Designer and Journey Accelerator
8. Manager Hub
9. Listening Posts
10. Learning Core
11. Document Templates
12. HR Success Dashboard Indicators
13. Integration with Third-Party Systems
14. Integration with ServiceNow Applications
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1-800-7430-173 (US Toll Free)
+91 7240740740 (India)
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Course Fees

Online Class Room Program

US $ 799.00
100% Money Back Guarantee
  • Duration : 20 Hrs
  • Plus Self Paced

Classes Starting From

  • Fast Track Batch 02 Jun 2026
  • Weekday Batch 08 Jun 2026
  • Weekend Batch 06 Jun 2026

Corporate Training

Corporate Training
  • Customized Training Delivery Model
  • Flexible Training Schedule Options
  • Industry Experienced Trainers
  • 24x7 Support
Contact Us

Trusted By Top Companies Worldwide

MITSUBISHI
Emirates
BECHTEL
Tech Mahindra
Techmill
metacube
Fareportal
Trelleborg
Capgemini
AU Small Finance Bank
United Nations
Inter Mid
SoftFlex
align
utthunga
Rimini Street
EJADAH
Yash Technologies
suyati
Hettich
APPCINO

Want to know Today's Offer

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ServiceNow HRSD Certification Exam

Official certification exam name is Certified Implementation Specialist – Human Resources (CIS-HR).

Exam Format

  • Duration: 90 minutes
  • Number of Questions: Approximately 45 multiple-choice
  • Passing Score: Around 70%
  • Type: Scenario-based multiple-choice questions
  • Mode: Online, proctored via ServiceNow Webassessor

Exam Cost

Typically $200 USD

ServiceNow HRSD Certification Exam

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