ServiceNow Service Mapping Training

9 Lesson

40 Hours

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igmGuru offers the best ServiceNow Service Mapping Training program designed for learners of all skill levels. The course covers all essential points of Service Mapping, including top-down discovery, service entry points, pattern-based and traffic-based mapping, MID Server configuration, error resolution, CI relationship building, CMDB integration, and many more. Our course curriculum is created by experienced ServiceNow ITOM specialists with over 15 years of experience. Enroll in our ServiceNow Service Mapping certification course to gain practical, hands-on experience working with real-world IT services and business application mapping scenarios.

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Overview

Prerequisites

Knowledge of ServiceNow Platform
Understanding basic modules (Incident, Change, CMDB basics)
CMDB Fundamentals Knowledge

What Will You Learn

What is Service Mapping vs. Discovery
Overview of ServiceNow’s Service Mapping capabilities
Installing/configuring the Service Mapping plugin
Understanding the architecture (MID Server, credentials, data flows)
Defining entry points for services (URLs, hosts, ports)
Supported application types (Exchange, SAP, TIBCO, Oracle, etc.)
Identifying mapping errors (pattern failures, connection issues)
Individual service error resolution: using discovery messages, skipping errors, troubleshooting
Fine-tuning application services: removing irrelevant CIs, transferring map segments, linking services
Viewing change-history and version comparison of service maps
Enabling traffic-based discovery for specific CI types
Creating/using custom patterns for unknown/custom applications
Integration of Service Mapping with the CMDB (Configuration Management Database)

Key Features

100% Job Assistance
1 On 1 Training Option Available
24 X 7 Lifetime Support & Access
Small Batches Upto 10 Participants
Experienced & Professional Trainers
Flexible Schedule

Course Curriculum

Lesson 1 - Introduction to Service Mapping

1. What is Service Mapping vs. Discovery

2. Business value: visibility of IT services, mapping dependencies, root cause impact

3. Overview of ServiceNow’s Service Mapping capabilities

4. Terminology, architecture, key flows

5. Roles & prerequisites

Lesson 2 - Setting Up Service Mapping

1. Installing/configuring the Service Mapping plugin

2. Understanding the architecture (MID Server, credentials, data flows)

3. Configuring the MID Server for Service Mapping (selection algorithm, default MID Server, WMI collector)

4. Prerequisites: credentials, SNMP, load-balancers, domain separation

5. Quick-start tests, verifying setup

Lesson 3 - Application Service Mapping (Top-Down Mapping)

1. Defining entry points for services (URLs, hosts, ports)

2. Mapping single vs multiple application services (e.g., via CSV import)

3. Supported application types (Exchange, SAP, TIBCO, Oracle, etc)

4. Traffic-based vs pattern-based discovery

5. Creating, editing, modelling service maps

Lesson 4 - Error Handling & Bulk Fixes

1. Identifying mapping errors (pattern failures, connection issues)

2. Bulk-fixing errors across multiple services

3. Individual service error resolution: using discovery messages, skipping errors, troubleshooting

4. Monitoring mapping status

Lesson 5 - Review, Approval & Service Completion

1. Reviewing service maps, sending for owner review/approval

2. Fine-tuning application services: removing irrelevant CIs, transferring map segments, linking services

3. Marking services as complete: defining criticality, enabling traffic-based discovery, scheduling

4. top-down discovery, grouping services, controlling access

Lesson 6 - Analysis & Maintenance of Service Maps

1. Viewing CI attributes and connections in a service map

2. Viewing change-history, version comparison of service maps

3. Checking CI dependencies, network/storage paths

4. Exporting maps (PDF), modifying map views

5. Ongoing maintenance practices

Lesson 7 - Advanced Configuration & Integrations

1. Enabling traffic-based discovery for specific CI types

2. File tracking (monitoring configuration file changes)

3. Data collection via NetFlow, VPC Flow logs

4. Search assistant configuration for Windows/Non-English OS

5. Additional advanced topics and customisations

Lesson 8 - Building Custom Patterns (Extending Service Mapping)

1. Pattern structure: identification sections, connection sections

2. Creating/using custom patterns for unknown/custom applications

3. Parsing strategies (delimited text, regex)

4. Building identification & connection sections in ServiceNow

5. Putting it all together: pattern execution, filtering, labs

Lesson 9 - CMDB Reconciliation & Data Integrity

1. Integration of Service Mapping with the CMDB (Configuration Management Database)

2. Identification rules, reconciliation rules, deduplication, reclassification

3. Ensuring data quality and service map accuracy

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Course Fees

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 40 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 25 Jun 2026
Weekday Batch 29 Jun 2026
Weekend Batch 27 Jun 2026

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ServiceNow Service Mapping Certification

We provide a Course Completion Certificate to all learners upon successfully completing the ServiceNow Service Mapping Training. This certificate validates your expertise in Service Mapping, CMDB integration, and ITOM practices.

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ServiceNow Service Mapping Training