ServiceNow ITOM Training

9 Lesson

45 Hours

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ServiceNow IT Operations Management (ITOM) Training online helps professionals master Discovery, MID Server configuration, ECC Queue, CMDB health, Event Management, and API integrations. Build strong concepts around MID Server clusters, credentials, identification rules, reconciliation, probes, and Discovery phases. Learn to automate infrastructure visibility, manage CI relationships, and handle real-time events effectively. Prepare to implement and support enterprise-grade IT operations using ServiceNow ITOM tools.

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ServiceNow ITOM Course Overview

Prerequisites:

Basic understanding of IT infrastructure and networking
Familiarity with ServiceNow platform navigation
Basic knowledge of operating systems (Windows, Unix/Linux)
Experience with IT service management concepts is helpful but not mandatory

What You Will Learn:

Install, configure, and manage MID Servers and their clusters
Execute and troubleshoot Discovery jobs using ECC Queue and Discovery Dashboard
Manage credential types and solve common credential issues for:
- Windows
- Unix/Linux
- SNMP
- External storage
Understand Discovery phases including:
- Port Scan
- Classification
- Identification
- Exploration
Map applications and visualize CI relationships within the CMDB
Maintain CMDB health through:
- Reconciliation
- Identification
- Archiving
- De-duplication
Implement Event Management including:
- Event correlation
- Alert grouping
- Remediation automation
Use Scripted REST APIs and ServiceNow API Explorer for integrations and event pushing

Key Features

Instructor Led Training : 45 Hrs
Flexible Schedule
24 X 7 Lifetime Support
100% Job Assistance
Get Certified & Get Placed
1 On 1 Training Option Available

ServiceNow ITOM Training Modules

Lesson 1 - ITOM and Discovery Overview

1. ITOM Overview

2. Discovery Introduction

3. Types of Discovery

4. Discovery Dashboard

Lesson 2 - MID Server Essentials

1. MID Server Overview

2. MID Server Installation

3. MID Server Working Mechanism

4. MID Server Dashboard

5. MID Server Capabilities

6. MID Server Cluster, Load Balancer Cluster,Shazzam Cluster Support, Failover Cluster

Lesson 3 - ECC Queue and Discovery Flow

1. ECC Queue Overview and Process Flow

2. Discovery Schedules

3. Discovery Home and Running Discovery

4. ECC Queue Management

5. Discovery Logs

Lesson 4 - Credentials and Authentication

1. Credential Behavior

2. Credential-less vs Credential-based Discovery

3. Credential Affinity

4. Windows Credentials and PowerShell

5. Windows Credential Problems

6. Unix and Linux Credentials

7. Unix Credential Problems

8. External Storage Credentials

9. SNMP Credentials

Lesson 5 - Discovery Phases and Processes

1. Discovery Behavior

2. Probes and Classification

3. Port Scan Phase

4. Classification Phase

5. Identification Phase

6. Exploration Phase

Lesson 6 - Application and Service Mapping

1. Application Mapping

2. CMDB CI and Relationships

3. Dependency View

Lesson 7 - CMDB Management

1. CMDB Health

2. CI Class Manager

3. Identification and Reconciliation Rules

4. CMDB Query Builder

5. Archive Rule

6. De-Duplicate Task

Lesson 8 - Event Management

1. Event Management Basics

2. Events and Alerts

3. Correlation Rules

4. Event Field Mapping

5. Event Rules

6. Alerts, Alert Records, and Grouping

7. Priority Score

8. Remediation Action

9. Event Management Dashboard

Lesson 9 - Integrations and APIs

1. Event Sources

2. Pushing and Pulling Event Data

3. Scripted REST API PUSH

4. ServiceNow API Explorer

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1-800-7430-173 (US Toll Free)

+91 7240740740 (India)

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ServiceNow ITOM Certification Training Fees

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 45 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 28 May 2026
Weekday Batch 01 Jun 2026
Weekend Batch 30 May 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

Trusted By Top Companies Worldwide

Want to know Today's Offer

ServiceNow IT Operations Management (ITOM) Certification

Upon completion of the ServiceNow ITOM Course and hands-on labs, learners will receive a Course Completion Certificate from igmGuru. This certificate validates your ability to implement and manage ITOM modules including Discovery, MID Server configuration, CMDB health, Event Management, and API integrations.

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ServiceNow ITOM Training