SAP Cloud for Customer (C4C) Training

16 Lesson

45 Hours

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igmGuru offers the best SAP Cloud for Customer (C4C) Course online, specially designed for consultants, administrators, and key users who want to configure and manage SAP Sales Cloud and SAP Service Cloud. This course includes hands-on exercises and real-world use cases, developed by certified SAP professionals with rich implementation and teaching experience. After completing this training, learners will be fully prepared to work on SAP C4C projects and appear for the latest SAP Sales Cloud and Service Cloud certification exams.

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SAP C4C Training Overview

Prerequisites:

Essential:
- CRM or SAP SD (Sales & Distribution) domain knowledge
Recommended:
- Prior experience with SAP Sales Cloud or SAP Service Cloud
- Completion of SAP foundational courses (C4H410 or C4H510)
- Recommended to take this course after basic functional training for deeper understanding

What You Will Learn:

Setup and configuration of SAP C4C for Sales and Service
Business configuration with scoping and fine-tuning
Role-based access, user creation, and authorization control
Customer, contact, product, and pricing data setup
Integration with SAP ECC, S/4HANA, CRM, FSM, Outlook, and social media
Workflow, approval processes, and notification management
Customization, personalization, and basic extensibility
Report creation and dashboard management with analytics framework
Mobile access setup and offline usage
Cutover planning and go-live readiness

Key Features

Instructor Led Training : 45 Hrs
Experienced & Professional Trainers
1 On 1 Training Option Available
24 X 7 Lifetime Support & Access
Get Certified & Get Placed
100% Job Assistance

SAP C4C Course Syllabus

Lesson 1 - Introduction to SAP Cloud for Customer

1. Overview of Sales and Service Cloud

2. Functional capabilities and deployment options

3. SAP C4C within the SAP CX suite

Lesson 2 - Project Initiation

1. Project planning and methodology (SAP Activate)

2. Key deliverables and roles

Lesson 3 - Business Configuration

1. Scoping questionnaire walkthrough

2. Fine-tuning business settings

Lesson 4 - Q-Gates in Implementation

1. Purpose and stages of Quality Gates

2. How Q-Gates ensure project success

Lesson 5 - Account and Contact Management

1. Managing accounts, contacts, and relationships

2. Territory and employee assignment

Lesson 6 - Products and Price Lists

1. Product master creation

2. Price lists, discounts, and validity periods

Lesson 7 - Organizational Structure

1. Defining sales and service org units

2. Defining sales and service org units

3. Understanding organizational impact on data access

Lesson 8 - Territory Management

1. Designing territory hierarchies

2. Designing territory hierarchies

3. Territory assignment rules and realignment runs

Lesson 9 - User and Role Management

1. Creating business users and employees

2. Assigning work centers and access rights

Lesson 10 - Data Migration

1. Identifying data to migrate

2. Using migration templates and import tools

Lesson 11 - Integration Scenarios

1. SAP S/4HANA, ECC, and CRM integration

2. Microsoft Outlook and SAP FSM

3. Social media integration (e.g., Facebook, Twitter)

4. Introduction to SAP Cloud Platform Integration (CPI)

5. Overview of OData and REST APIs

Lesson 12 - Notifications, Workflow, and Approvals

1. Setting up rule-based workflows

2. Defining multi-level approval processes

3. Managing email and system notifications

Lesson 13 - Personalization and Extensibility

1. Key user personalization vs. adaptation

2. Custom fields, custom objects, and UI configuration

3. Introduction to mashups and custom BOs

Lesson 14 - Analytics Framework

1. Standard reports and KPI dashboards

2. Creating and modifying views

3. Designing custom reports

Lesson 15 - Mobile Access

1. Mobile app setup (iOS, Android)

2. Offline synchronization capabilities

3. Role-based mobile layout configuration

Lesson 16 - Solution Walkthrough

1. Preparing system for stakeholder demos

2. Solution validation and feedback integration

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SAP C4C Course Fees

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 45 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 07 Jul 2026
Weekday Batch 13 Jul 2026
Weekend Batch 11 Jul 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

Trusted By Top Companies Worldwide

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SAP C4C Certification Exam

Official certification exam name is SAP Certified Application Associate - SAP Sales Cloud or SAP Certified Application Associate - SAP Service Cloud

Exam Format

Duration: 180 minutes (3 hours)
Number of Questions: 80 multiple-choice
Passing Score: Around 60–66% (varies slightly by version)
Type: Scenario-based multiple-choice and open-book Questions
Mode: Online via SAP Certification Hub or at an SAP-certified test center (via Pearson VUE in some regions)

Exam Cost

Typically $200 to $500 USD, depending on your current location and subscription type (e.g., single attempt or 6-attempt license through SAP Learning Hub).

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SAP Cloud for Customer (C4C) Training