SAP CRM Training and Certification Course online

10 Lesson

30 Hours

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igmGuru provides the best SAP CRM Training worldwide. This course covers essential modules such as Business Partner Management, Sales, Marketing, Service, Interaction Center, and CRM Analytics. Our course content is prepared by certified professionals who have more than 15 years of experience in SAP Customer Relationship Management. Enroll in our SAP CRM course to gain practical skills in customer relationship management, sales automation and SAP customer engagement solutions.

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SAP CRM Course Overview

Prerequisites

Any Degree or Basic Educational Qualification required
Basic understanding of business processes (sales, marketing, service)
Knowledge of any ERP would be beneficial
No Programming is required

Who Should Enroll?

Sales Professionals
Marketing Executives
Customer Service Professionals
Business Analysts
SAP Consultants
Project Managers
ERP Professionals
Fresh Graduates interested in SAP CRM

What Will You Learn

Overview of SAP CRM and Architecture
Business Partner Management
Organizational Model Setup
Product Master and Categories
Sales Cycle in SAP CRM
Activity Management
Opportunity and Lead Management
Campaign and Marketing Management
Service Order Processing
Interaction Center Overview
CRM Analytics and Reporting
CRM Middleware Basics
Web UI Personalization
Partner Processing and Account Hierarchies
Territory Management
Complaint and Case Management
Basic Customization and Configuration Tasks

Key Features

Experienced & Professional Trainers
Instructor Led Training : 30 Hrs
Flexible Schedule
100% Money-Back Guarantee
Small Batches Upto 10 Participants
100% Job Assistance

SAP CRM Training Modules

Lesson 1 - Introduction to SAP CRM

1. Role and benefits

2. CRM architecture: Web UI, middleware, back end

3. Deployment options: On‑premise, cloud, hybrid

Lesson 2 - CRM Master Data

1. Business partners

2. Organizational units

3. Product master data

Lesson 3 - Sales Module

1. Lead and opportunity management

2. Activity management (tasks, appointments)

3. Quote, order, and contract processing

Lesson 4 - Partner Processing

1. Account hierarchies

2. Partner functions in sales processes

Lesson 5 - Marketing Module

1. Campaign planning and segmentation

2. Campaign execution

3. Interaction records

Lesson 6 - Analytics and Reporting

1. Standard reports

2. KPI handling techniques

Lesson 7 - Service Management

1. Service order processing

2. Service contracts

3. Returns and complaints handling

Lesson 8 - Interaction Center (IC)

1. Overview of IC roles

2. Configuration basics

Lesson 9 - Integration Overview

1. UI, middleware, ERP connectivity

2. Basic CRM‑ERP integration scenarios

Lesson 10 - Customization & Technical Configuration

1. Organizational data setup (e.g., sales units)

2. Web UI personalization

3. Workflows, actions, and user interface tailoring

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SAP CRM Course Fee

Online Class Room Program

US $ 799.00

100% Money Back Guarantee

Duration : 30 Hrs
Plus Self Paced

Classes Starting From

Fast Track Batch 29 May 2026
Weekday Batch 01 Jun 2026
Weekend Batch 30 May 2026

Corporate Training

Customized Training Delivery Model
Flexible Training Schedule Options
Industry Experienced Trainers
24x7 Support

Trusted By Top Companies Worldwide

Want to know Today's Offer

SAP CRM Certification Exam

Official certification exam name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 (C_TCRM20_73 - Legacy Certification).

Exam Status

This certification was officially offered by SAP for SAP CRM 7.0
It is no longer active or maintained on the current SAP certification portal
SAP has shifted focus to SAP Customer Experience (CX) and SAP S/4HANA certifications

After successful completion of the SAP CRM Training, learners will receive a course completion certificate from igmGuru. This certificate validates your ability to configure, implement, and manage SAP CRM (Customer Relationship Management) processes, including sales, marketing, and customer service, within the SAP environment.

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SAP CRM Training and Certification Course online